About the role
As a Payroll Administrator, you'll provide the best possible payroll service to customers with the highest degree of accuracy. In this role, you'll be at the heart of our customers' payroll operations, positioned as the go-to payroll expert.
You're the type of person who takes pride in your work and will show initiative by suggesting improvements that will benefit our customers. As a person, you naturally have a keen eye for detail, as well as a coaching/mentoring personality. You can organise and prioritise your workload, and you regularly take it upon yourself to share best practices with colleagues internally as well as our customers.
This role is vital to the success of our payroll managed services and significantly impacts our ability to build long-lasting relationships with our customers. This role also directly contributes towards our customer feedback score.
This is a hybrid role, with two days per week working from the office and the rest of your time working remotely.
Key responsibilities include: Completing and owning payroll processing cycle for allocated customers. Ensuring all payroll processes and procedures are accurately documented and updated regularly. Maintaining a working knowledge of current statutory and legislative compliance, keeping abreast of all changes through publications, websites, and seminars. Receiving and recording customer enquiries and providing enhanced information in response to customer requests. Handling complex payroll queries escalated from the client. Skills & experience Do you offer:
At least 2 years' experience in payroll? IPASS Qualified? Great analytical/problem-solving skills? Great attention to detail? Proven experience of delivering excellent customer service? If so, then we'd love to hear from you.
Benefits & culture At Zellis, we create market-leading HR & Payroll products and services to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers, and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services.
Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day:
Unstoppable together. Always learning. Make it count. Think scale. Our people are critical to our ongoing success; we're proud of our inclusive culture that gives you the platform to grow, challenge the status quo, and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis, you'll have the chance to stretch and challenge yourself in an environment that's varied, flexible, and hugely supportive.
We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you'll receive:
A competitive base salary. 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday. Private medical insurance. Life assurance 4x salary. Enhanced pension scheme with company contributions up to 8.5%. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
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