Job Title: Pensions and Investments Administrator - Norwegian Speaker
Benefits: 10% Non-Contributory Pension (matched up to a further 2%), Funded Industry Qualifications, Lunch Allowance, Flexitime, Hybrid Working
Introduction and Background: With a natural flair for delivering good customer service, you understand that customers stay with companies that meet their needs. We are continuing to earn the loyalty of our customers by placing them at the heart of everything we do. Delivering best-in-class service is what we do and what our customers expect. Our business is in an exciting period of multi-channel growth, and in order to continue to deliver this level of service, we are looking for like-minded individuals to join our successful team.
Key Responsibilities: Provide excellent customer service to customers and intermediaries. Process customer requests and administration accurately and within agreed service levels. Treat every interaction as an opportunity to build rapport, credibility, and advocacy for Standard Life. Identify opportunities to retain and grow the customer's business with us. Proactively provide accurate information and guidance for the customer to help them make informed decisions about their financial future and gain trust in our ability to help them. Take opportunities to proactively promote alternative/lower-cost service channels and explain the benefits of online technology to increase the use of self-service and allow straight-through processing. Follow the correct processes to ensure that all your actions meet the conformance requirements. Fulfil all the regulatory requirements of the role and ensure that your work is compliant and you treat customers fairly. Identify the root cause of problems to prevent repeat failures. Skills: Desirable: QFA qualified or part-qualified. Must have: Proven track record of delivering good customer service to either internal or external customers. Norwegian speaking. We want to hire the whole version of you. We are committed to ensuring that everyone feels accepted and welcome. We welcome applicants from all backgrounds. If your experience looks different from what we've advertised and you believe that you can bring value to the role, we'd love to hear from you.
If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.
Find out more about #LifeAtPhoenix
Key Personal Competences: Customer Focus Teamwork Planning & Organising Positive Attitude We value diversity in our workforce and welcome enquiries from everyone.
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