Photos Product Support Manager, Google One and PhotosLocation: Dublin, Ireland
Experience Level: Mid
Minimum Qualifications: Bachelor's degree or equivalent practical experience.5 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.5 years of experience in managing relationships with a wide network of stakeholders with guidance.5 years of experience in consumer software, or customer support operations, working with process improvement and optimizing workflows.Preferred Qualifications: Experience in a client-facing role.Ability to communicate effectively with a wide range of stakeholders.About the JobIn gTech Users and Products (gUP), our mission is to advocate for Google's users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally, we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).
ResponsibilitiesDevelop and execute a comprehensive support strategy for features and launches.Anticipate the impact of product changes through collaboration with Photos to develop effective solutions. Proactively address potential user concerns.Take ownership of feature reporting strategy, ensuring insightful analysis and actionable recommendations.Coordinate response to escalations and provide guidance on bug creation, user communication, and leadership updates.Work with vendor teams focused on feedback analysis. Lead projects to improve feedback operations, such as providing product training and consulting on issue taxonomies. Build strong relationships with cross-functional teams to ensure seamless collaboration and successful product launches.Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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