Company:Finning (Ireland) Ltd
Number of Openings:1
Worker Type:Permanent
Position Overview:As a Field Service Engineer, you will respond to customer's field repair and service requests, diagnosing and providing comprehensive detail about the nature of the problem to the customer and Finning to create a quote as per the request of the customer within a cost and time-effective manner.
Working within Finning's industry-leading field service department, and for the largest CAT dealer in the UK and Ireland, you will be at the forefront of the company's on-site diagnostic and repair capabilities for Caterpillar products.
Location: South East, Waterford, Wexford, Kilkenny, or surrounding areas.
Job Description:You will need to have both outstanding customer focus coupled with in-depth knowledge of plant equipment. The ability to attend site and understand the customer needs and resolve any mechanical or electrical issues in a safe, timely, and cost-effective manner, utilizing the most up-to-date dealer software and repair techniques.
As a Finning Engineer you will receive: Salary €59,400 - €67,50025 days holiday (+ option to purchase up to 5 extra days holiday)Annual BonusAnnual Tool AllowanceHealthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents)Access to company share schemeUp to 5% pension (matched by company)Refer a friend bonusEmployee reward platform (retail discounts and other employee rewards)Life insuranceLaptop and phone, vanIndustry-leading CAT product trainingOvertimeAdditionally, you will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to work with your charity of choice, and length of service & recognition awards.
Main Job Functions:Provide an estimate of arrival time at customer's site in response to service requests based on the job instructions from Branch, giving details of customer location, machine, contact name, and nature of the problem.Contact customer's site management to register arrival and presence on site and ensure knowledge of customer procedures so as to adhere to site requirements.Diagnose the likely cause of reported equipment problems in discussion with customer operators/supervisors and using specialized equipment, in order to provide the customer with information for the work required. Provide comprehensive detail to allow Finning to construct a quote as requested by the customer.Identify the parts required to carry out the repair and requisition any parts, determining expected time of delivery so that a date and time of any necessary service re-visit can be agreed with the customer.Undertake repair and service work on the machine to the agreed work plan, removing and dispatching components for specialist attention and re-installing the original or replacement to bring the machine up to the required standards.Specific Skills:Work autonomously on own initiative as well as part of a team.Strong communication & interpersonal skills and ability to build positive relationships across all levels of the business.Strong planning and organizational skills with the ability to work in high-pressured situations and to tight deadlines.Effective problem solver with strong analytical skills.Motivated and dynamic self-starter.Education and Experience:Knowledge in the use of field-based diagnosis tools and equipment essential.Heavy Earth Moving equipment operating knowledge.LDV driving licence.Apprentice trained engineer / formally trained (NVQ Level 3 preferred) and served as a service engineer for a significant period or development opportunity for a qualified apprentice.Experience of a variety of construction and static machines essential.At Finning, we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package.
If you would like to work for a global organisation offering industry-leading training and a competitive package, then apply online today.
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations/adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
About UsFinning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents, and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications.
Finning employs approximately 14,500 people worldwide and operates in three geographies, with the head office in Vancouver, BC, Canada.
OUR DIVISIONSFinning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT.Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut.Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia.Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland.Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America.OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.
#J-18808-Ljbffr
