Product Management: Assist Portfolio Director in setting budget / strategic plan for their product to ensure objectives are achieved. Review products performance against budget with Portfolio Director, complete SWOT analysis & develop/implement remediation plans required. Continuously review existing product offerings against competitors to assess rating competitiveness, product features & benefits and broker feedback. Review potential new additional areas to expand into to maximise revenue opportunity. Review KPI's including NB conversion, retention, loss ratios, premium growth, income and performance of scheme. Report monthly progress on their scheme to Portfolio Director. Client Satisfaction and Key Relationship Management: Maintain strong relationships with all business partners including Insurers, Brokers and Affinities. Review strategic plan and actual performance regularly with Portfolio Director. Act as Portfolio Manager including: Agree annual capacity / rate change for their product. Regular review of the scheme with Insurer and co-ordinate any changes required. Setting/agreeing rating structure for products. Review product offering features. Monitor underwriting profitability performance including loss ratios etc. Tracking market conditions and other external factors which may affect product. Customer Relationship Management: Build effective working relationships with brokers and trading partners by establishing trust, anticipating needs, sharing information and meeting commitments. Deal with any issues that stakeholders may have with queries, quotes, cover issues etc. Building strong relationships with insurers. Team Collaboration: Work closely with Specialty trading units across, operations, sales and product. Work in a team environment, with the ability to adapt and operate flexibly. Work closely with Portfolio Director and colleagues within the portfolio team. Handle referral cases from trading teams within parameters of underwriting guide. Compliance: Comply with all management audit requirements. Work with Sales managers / Operations Director and Compliance teams in ensuring that quality of file records meets prescribed standards. Requirements: CIP Qualification. Strong insurance product and technical knowledge. Confident numerate skills, analysing and communicating portfolio management performance – understands key performance drivers and actions required to drive improvements. Good understanding of insurer partners and markets and a strong network of contacts across the industry. Excellent commercial awareness and ability to identify areas for growth and proposition development. Possesses strong communication, influencing and leadership skills. Has ability to prioritise competing workloads and adapt to unforeseen events. Is compliant with the Central Bank's Minimum Competency Requirements. Is able to operate from different Arachas offices as needed arise. Person Specification: Proficient in Office, including Outlook, Word & Excel. Willingness to learn & develop. Strong relationship builder and capable of credibly managing internal and external executive stakeholders. Possesses a can-do attitude and can get things done. Proactively seeks out innovative ways to drive performance improvements. Commitment to ongoing professional development.
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