This position is focused on responding to customer needs and ensuring these are addressed efficiently in line with company standards, catering to both existing and new clients.
The role requires a strong collaboration with the Sales Representatives and plays a key role in the continued growth and success of the company.
Key Responsibilities: Customer Inquiries: Promptly respond to customer inquiries via face-to-face interactions, phone calls, and emails, ensuring that all queries are processed quickly and effectively.
Record Maintenance: Keep accurate and up-to-date records of sales transactions, customer interactions, and other relevant activities to ensure smooth operations and reporting.
Supplier Communication: Maintain regular communication with suppliers to ensure timely and accurate sourcing and delivery of products, resolving any potential supply issues.
Collaboration with Sales Team: Provide support and work closely with External Sales Representatives to ensure accurate processing of customer quotes and orders, maintaining efficiency at all stages of the process.
Customer Relationship Management: Develop and nurture long-term, positive relationships with customers, focusing on fostering loyalty and enhancing customer satisfaction.
Ideal Candidate : Exceptional planning, organizational, and time-management skills, with the ability to prioritize tasks and meet deadlines efficiently.
Proven ability to work under pressure, consistently meeting deadlines while maintaining attention to detail and quality.
Motivated, proactive, and capable of working independently to complete tasks with minimal supervision.
A high level of attention to detail, ensuring accuracy in all aspects of the role, from customer service to record-keeping.
Benefits: Company Pension Scheme: Access to a comprehensive company pension scheme for long-term financial security.
Competitive Salary: Receive a competitive salary package commensurate with experience and skills.
Staff Training: Opportunity to enhance skills and knowledge through staff training programs.
Staff Discount: Enjoy discounts on company products or services as part of our employee benefits program.
Long Service Leave & Recognition: Benefit from long service leave and recognition for your dedication and contributions.
Career Growth Opportunities: Excellent potential for career advancement within the company.
INDWHC Skills: Sales Construction Building Providers