Allgemeine Angaben Standort IE - Cork - Campus One Land Irland Job Kategorien Business Process Outsourcing Work Style On Site Jobbeschreibung Location: Onsite in Cork office Part-time Position Hours of operations: 9am - 8pm (Weekend Coverage) or check availability Start Date:18/11/2024 Salary: €26500 gross per annum + monthly performance bonus As a Customer Support Specialist in a fintech industry you will master the skills of effective communication, problem solving, customer service, and strong cultural awareness.
You will investigate and research user issues and identify and escalate bugs so they can be resolved as quickly as possible.
In this role you will have the opportunity to be a part of something bigger, a global team of amazing people and a strong brand that can change lives with our technology.
You'll be the face of some of the world's top payment processing brands!
As part of this role you will: Provide customer-centric support to user enquiries around account level issues on an ongoing basis using client's CRM systems.
Thoroughly analyze investigative and intelligence information pertaining to customer identification, business operations, data collection and data privacy Conduct objective, fair, thorough, unbiased, and timely investigations into account issues.
Review and gather evidence to support the decisions and actions you take.
Construct empathic responses to users facing issues with their accounts.
Identify, escalate and help drive solutions for new issues, trends and potential bugs.
Identify areas to improve overall processes to enhance user experience and promote user safety.
Requirements: Fluency in English Passionate about providing high quality customer support Excellent verbal and written communication proficiency, able to defend decisions and provide context in thought process Detail-oriented and meticulous: you notice when information from multiple sources doesn't match up Curious and persistent: you enjoy solving puzzles and finding the root cause of a problem Empathetic and customer focused Strong organizational and time management skills to deal with shifting priorities and volumes of work Experience providing support for user account level issues is an advantage Good computer skills Zusätzliche Stellenbeschreibung Location: Onsite in Cork office Part-time Position Hours of operations: 9am - 8pm (Weekend Coverage) or check availability Start Date:18/11/2024 Salary: €26500 gross per annum + monthly performance bonus Sprache English EEO Statement At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first.
TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.
We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors.
With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace.
All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Ref Number Req_00129998