Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Summary:
Are you excited about conversational Bots, AI, Automation and Cloud and want to revolutionize the way companies engage with their customers? Then you will love working as a Product Manager at Genesys.
We're seeking an enthusiastic and detail-oriented Product Manager to join our growing product team. In this role, you'll play a key role in supporting all aspects of the product lifecycle, from ideation to launch and beyond.
Over recent years there has been an explosion in the volume of customers contacting organizations and the number and range of channels they utilize. We offer a range of industry leading customer experience automation solutions for Voice and Digital channels, both traditional and AI powered.
What you will do: Product Discovery: Conduct market research, user research, and competitive analysis to identify opportunities and inform product strategy.Product GTM (Go-to-Market): Build assets and demos to support sales, pre-sales, and marketing efforts for product launches and ongoing initiatives.Product Operations: Gather data, run key meetings and product rituals, and ensure overall operational hygiene.Collaboration: Work closely with cross-functional teams including engineering, design, marketing, and sales to ensure a seamless product experience.What you will bring to the role: Bachelor's degree in a technical field (CS, Engineering, etc.)2+ years in a Product Management or similar relevant role.2+ years' work experience on a SaaS, B2B high growth product team.Experience building and presenting product demos.Strong project management and organizational skills.Excellent communication and interpersonal skills, with the ability to collaborate effectively across various departments.Strong analytical and problem-solving skills.Ability to take initiative and work independently.A passion for B2B enterprise SaaS products and understanding of the current market landscape.Experience with product management tools (e.g., Jira, Confluence)Experience with Product Management, User Design, and/or User research methodologies.Flexible work schedules and work-from-home options
Development and career growth opportunities
Health Insurance
Income Protection & Life Assurance
About Genesys: Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement.
Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to ******. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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