Our client is a leading social media company with a vast global user base.
They offer a variety of platforms that enable billions of people worldwide to connect and communicate with friends and family in meaningful ways.
The Global Quality Team is the backbone of their commitment to operational excellence.
They are on a mission to ensure the highest quality standards across their global network of vendors.
They partner directly with vendors to assess performance, identify root causes, and align cross-functional teams on strategies that drive continuous improvement.
We're seeking a dynamic Program Manager who is as comfortable diving into data as they are leading cross-functional initiatives across time zones.
If you're adaptable, proactive, and action-oriented, with a growth mindset and a strategic approach to problem-solving, this is the opportunity for you!
What You'll Do Drive Operational Excellence: Be the champion of process improvement, standardizing and sharing best practices across vendors and regions to build a consistent support framework.Vendor Management: Manage complex vendor relationships, conducting thorough assessments of business processes, and driving metric improvements that impact the organization's quality standards.Process Design & Implementation: Design, build, and enhance internal and external processes, contributing to our operational scalability and excellence.
Influence and align cross-functional teams on strategies and best practices.Lead Change Management: Clearly communicate progress on initiatives, synthesize feedback, and adjust plans to ensure successful implementation.
Collaborate effectively with teams across the globe.Juggle Multiple Priorities: Manage multiple responsibilities simultaneously, prioritizing effectively to meet deadlines while maintaining high-quality output.Who You Are Proven Program Manager: 5+ years of experience driving complex projects to completion with minimal guidance.Technically Proficient: 4+ years experience with Excel (PivotTable, Charts, Statistical functions) and leveraging data visualization tools (Tableau, Power BI).Quality Focused: Experience in program management or process excellence, especially in customer support or quality settings.Tech Savvy: Experience in a technology company or IT consulting firm is a plus.Lean/Six Sigma Expertise: A background in Lean/Six Sigma within a quality setting would make you stand out.This opportunity is a 9 month contract, fully remote in Ireland.
To hear more about this position or to discuss your suitability, please reach out to Richard in confidence on 016325033 or email your CV to ******.
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