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Minimum Qualifications:Bachelor's degree or equivalent practical experience.7 years of experience in program or project management, or managing cross-functional or cross-team projects.Experience in Lean Six Sigma Black Belt or Master Black Belt.Experience leading and completing global process design or process improvement projects.Experience with design thinking, change management and project management methodologies.Preferred Qualifications:Experience with creating and analyzing critical user journey maps and conducting statistical analyses of process performance.Experience supporting Staffing/HR processes (or other service industries).Ability to facilitate meetings and present with medium to large groups.Ability to gather customer requirements, define process measures, identify root causes, design process improvements, and measure project outcomes.Ability to discern when to employ structured problem-solving methodologies and when to adapt them to unique situations.Proven track record of influencing without authority when managing complex, cross-functional programs.
About the JobA problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you'll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.
Our goal is to build a Google that looks like the world around us — and we want Googlers to stay and grow when they join us. As part of our efforts to build a Google for everyone, we build diversity, equity, and inclusion into our work and we aim to cultivate a sense of belonging throughout the company.
In this role, you will help people operations services get better by focusing improvement efforts on what will drive the greatest impact. You will find practical and innovative ways to improve how Google hires, grows, compensates, and manages. You will be involved in project management, business analysis, change management, and training others how to best execute using process methods.
ResponsibilitiesLead cross-functional, global programs, focused primarily on business process improvement, process design, process management, and the change management necessary to drive adoption of new practices.Manage relationships with clients in people operations and partner engineering teams to understand and assess their issues and to build advisory relationships.Collect and document business requirements and partner with engineering teams to translate them into system requirements. Write project charters, problem statements, and business cases.Establish meaningful process measures, determine root causes, and identify meaningful improvements. Create and deliver effective presentations and written communications to keep stakeholders informed and educated on complex business change initiatives.Drive change management to ensure new processes/technology lands well with Googlers and people operations teams.Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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