TikTok is the leading destination for short-form mobile video.
At TikTok, our mission is to inspire creativity and bring joy.
TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Creation is the core of TikTok's purpose.
Our platform is built to help imaginations thrive.
This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team.
Status quo?
Never.
Courage?
Always.
At TikTok, we create together and grow together.
That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
Our Trust & Safety team's commitment is to keep our online community safe.
We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
About the role:As a Program Manager on our EMEA Safety & Integrity team, you are the glue that ensures our policies, programs, and systems work together across our many apps to protect consumers and prevent abuse.
You work to push projects and operational changes forwards, implement policy changes, and define new processes.
You coordinate between product managers, operations teams, and policy specialists to actually get things done.
It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
Some content viewed may violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.
What will I be doing?- Craft process and strategy for the Western Balkans market on TikTok platforms with a focus on safety issues such as Minor Safety, hate speech, cyber bullying, etc.- Work closely with cross-functional partners (content policy, product management, data analytics, operations, engineering) to identify, assess and resolve safety-related issues in our products, promote community well-being and user safety with optimization of product features and product strategy.- Address various scenarios such as video, comments, follow/like, accounts, etc.
with both qualitative and quantitative approaches to detect potential risks in the global community then craft features and strategies to mitigate these risks Minimum Qualifications- Strong understanding of the Western Balkans User Generated Content market.- You have fluency in both verbal and written Croatian, Serbian or Albanian.
This is critical as you would be responsible for the these markets.
- You have program/project or product management experience, ideally within a safety/ risk control/ anti-spam strategy environment.- You are a strong communicator and problem-solver.
- You hold a deep understanding of the Western Balkans cultural and political landscape, and understand how this may reflect on social media, especially the politics of the two countries.
Preferred Qualifications- Previous experience working in the tech industry in a Trust and Safety role- Experience working with multiple cross functional partners and teams- Experience working for/with a regulator or government agency- An interest in and understanding of elections and/or political/governmental processes within Western Balkans region- You are comfortable with large volumes of data and able to do in-depth data interpretation with familiarity with SQL a bonus Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some.
This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees.
Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us.
We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
