An Amazing Career Opportunity for a Project Co-Ordinator: Custom Credentials!! Location: Galway, Ireland
Job ID: 32064
This is a fixed term contract for 12 months.
Who are we? HID powers the trusted identities of the world's people, places, and things, allowing people to transact safely, work productively and travel freely.
As our Project Co-Ordinator: Custom Credentials, you'll support HID's success by: Project Planning: Define process, organise tasks and coordinate between different departments to provide estimated project life cycle.Product / Service Specialist: Has accountability for defined products/services.Pricing Support: Assists with the quotation of custom / non-standard products/ service offerings.Custom Part Set up: Manages the creation of new part numbers and provides samples if required.Order Management: Manage customers' expectations and collaborate with operations, supply chain and sales on expedited requests.Complex Delivery Management: Oversee orders from booking through production and shipment while ensuring to respond to customer queries within 24hrs/12hrs SLA.Process Improvements: Identify areas for improvement and reduce waste in processes and procedures.End User / Customer Assistance: Provide frontline assistance to end users and channel partners who require pre-printing and/or personalization and have difficulties placing orders and/or using tools.Data Preparation: Assisting and working with End-users on personalization data preparation for weekly / monthly personalization flow business orders.What we will love about your background: Must have a passion to make customer satisfaction their highest priority.Must be a self-starter who can work with limited supervision but who will escalate and involve line management as and when necessary.Must have the ability to perform multiple tasks simultaneously to a high degree of quality/accuracy and be capable of consistently achieving team/department goals and SLAs.Must be able to function effectively and work towards tight deadlines.Must be a solid team player and seek to resolve customer issues independently with other areas of the company as needed.Must have the ability to communicate with customers clearly and effectively by telephone and in written communication.Must have the ability to learn complex systems and processes offering suggestions for improvement where needed.They will be able to provide accurate and timely status updates to internal and external customers during all phases of the project lifecycle.They will ensure that customer interests are always championed.They will execute requests quickly, completely and with appropriate quality.They will be able to identify inefficiencies and shortcomings in the "as is" process and be willing and able to make sound, data-driven suggestions regarding possible improvements.They will have good detail skills and be diligent in terms of follow-up/completion to the satisfaction of our customers.They will have a calm demeanor and be able to maintain composure under pressure to ensure that our customers always receive courteous and helpful information in a timely manner.Your Experience and Education include: Previous experience of working within a busy customer services department, helping to achieve excellent time management, efficient prioritization and delivering superior customer experience; essential.Some experience in a technological environment would be an advantage.A minimum of 3 to 5 years Customer Service experience; preferably in a high technology industry.Preferred knowledge: Oracle, Sales Force, Agile.Why apply? Empowerment: You'll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don't need to check all the boxes. If you have most of the skills and experience, we want you to apply.Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something. HID technology is behind billions of interactions, in more than 100 countries. We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.
When you join our HID team, you'll also be part of the ASSA ABLOY Group, the global leader in access solutions. You'll have 61,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
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