About Ekco Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe!
We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients' existing technology investments.
? In a few words, we take businesses to the cloud and back!
We have over 1000 highly talented and supportive colleagues (and counting) across a number of regional offices in the UK, Benelux & Ireland.
The role As a key member of the engineering team, you will report to the Project Manager and support various engineering projects from inception to completion.
Your work will consistently meet the highest quality standards, be delivered on time, and exceed client expectations.
Key Responsibilities Engage in comprehensive project planning and implementation, which includes building and configuring both virtual and physical servers, setting up virtual servers on private and public clouds, and configuring networking equipment such as firewalls, switches, Wi-Fi Access Points, and Wi-Fi controllers Remote and onsite technical assessment of potential and existing clients' IT infrastructure and preparing a technical assessment for the sales account manager with observations and recommendations.
Serve as the technical escalation point for the Level 3 helpdesk team, providing expert guidance and solutions for complex technical issues.
Conduct cyber security audits to verify the integrity and safety of client systems.
Identify and implement advanced technical systems, tools, and processes to enhance operational efficiencies and productivity.
Provide comprehensive technical support for the Telecoms team, offering insights into system issues, deployment methods, and infrastructure improvements.
Essential Requirements Possess a degree-level qualification with Microsoft certifications or equivalent industry experience in an IT discipline, preferably within the Managed Service Provider (MSP) sector.
Minimum of 5 years relevant technical experience Project management experience a plus Full, clean driver's license Essential Technical Competencies Detailed understanding and troubleshooting experience in a virtualised environment, preferably Hyper-V Knowledge of firewalls includes experience with VPNs, routing, and firewall/NAT rules (ideally FortiGate and Draytek) Experience in diagnosing issues with Active Directory and DNS Practical experience with backup solutions, particularly Veeam Backup and Replication Managing and administering RMM (N-Central) PowerShell automation Setting up and configuring server hardware, including RAID setups and SAN.
Knowledge of Hyper-V clusters.
Eagerness to adapt and enhance skills in an evolving technical landscape.
Thorough knowledge of the Microsoft 365 suite, including Exchange Online, SharePoint/OneDrive, Teams and Endpoint Management using Intune.
Desired requirements Previous experience in the small and medium-sized enterprise sector Field service engineer experience Experience in technical presales scoping.
Skills in SQL database administration, support, and troubleshooting.
Competencies required.
Customer Service - The candidate must prioritize the customer in all decision-making processes, ensuring that quality care always remains a top priority.
Communication Skills - The candidate must possess strong written and verbal communication skills, which are essential for effectively communicating with all stakeholders.
Teamwork - The candidate must be able to collaborate effectively within a team.
Planning and Organisational Skills - The candidate should possess the capability to efficiently plan, arrange, and prioritize tasks to meet deadlines successfully.
Work ethic – Aim to complete projects to the highest possible professional standards.
Our Ethos – All In, Connected, On It and Hungry to Grow Benefits/Perks ? Time off - 25 days leave + public holidays x1 day Birthday leave per year Company Pension Scheme (employer contribution 5%) + flexible salary sacrifice Employee Assistance Programme (EAP) - access to dedicated mental health, emotional wellbeing and general advice EkcOlympics - a global activity for fun!
Learning & development - Unlimited access to Pluralsight learning platform A lot of responsibilities & opportunities to grow (also internationally) Why Ekco ? Microsoft's 2023 Rising Star Security Partner of the year VMware & Veeam top partner status Ranked as 4th fastest growing technology company in the Deloitte Fast50 Awards Ekco are committed to cultivating an environment that promotes diversity, equality, inclusion and belonging We recognise the value of internal mobility and encourage opportunities for internal development & progression Flexible working with a family friendly focus are at the core of our company values