Galway, Ireland
About Us Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit, and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization's GRC practices so they can make better decisions, faster. No matter the challenge.
At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable, and better place. Be a part of a global community on a mission to make a real impact.
You are passionate about technology, creatively and commercially driven, and are fully committed to a beautiful customer experience. You lead customer adoption project teams to drive adoption of Diligent solutions and support business development activities.
Key Responsibilities Lead engagements independently or with a team and coordinate task allocation. Continue to deliver Professional Services over the course of the entire customer journey and/or product enablement lifecycle.Actively manage projects and mobilize the proper team resources to ensure successful project delivery; minimize delays and project overruns, and manage project efficiencies and budgets.Leverage Domain/Product knowledge to expand business through interactions with the customer. Support sales on Discovery Calls, SOW Generation, Scoping, etc.Take the lead, in conjunction with SE & CS, to develop strategies and approaches to drive increased adoption of Diligent Solutions and in expansion plays for GRC use cases.Spearhead the development of business solutions that leverage the full suite of Diligent products.Provide coaching and mentoring of team members on project management and customer enablement.Continue to develop Domain and Product expertise to provide guidance to customers on best practices for solution rollout and project execution through continuous learning and personal development.Identify specialty areas of Domain and/or Product to become a Subject Matter Expert (SME) and prioritize learning and development of those areas.Propose, lead, support, and execute internal initiatives that benefit the broader team and business.Support senior management, sales, and solution engineers on potential Business Development activities (Discovery Calls, RFP Response, SOW generation).Support Senior Managers in efficient and effective Practice Management and Operational Matters, including proper resource scheduling, timesheet submission/approvals, profitability, etc.Required Experience/Skills Maintains a consistently high-quality level of work including attention to detail, accuracy, and following processes and procedures with stakeholders and customers.Maintain Customer First mindset in all undertakings, operating with urgency, excellence, and accountability to customer outcomes and/or experiences.Proactively and effectively communicate with all stakeholders on any project-related aspects.Ability to lead or follow as the situation mandates.Track record of successful project delivery management in an enterprise or to enterprise customers with a dynamic and complex technical/regulatory environment.Preferred Experience/Skills Effective skills in persuasion and influence, as well as an ability to enthuse and inspire.Preferred experience coming from within the GRC domain.Exceptional communication and presentation skills including public speaking and workshop facilitation.Understanding of business processes and the ability to solve business problems using a combination of technology and process changes.Demonstrate effective project management practices including project status tracking and reporting and issue escalation.Know your business: be ready to present about the different aspects of your projects.What Diligent Offers You Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be done differently both in our internal processes and to help our clients.We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting-free days, generous time off policy, and wellness programs to name a few.We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.Diversity is important to us. Growing, maintaining, and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights, and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable, and better place.
Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney.
We are a drug-free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer-related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state, and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.
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