Contributing to the day-to-day operation of the service and ensuring it runs smoothly and in accordance with organisation procedures.
Objective:
To work directly with clients as part of a team and to provide a safe, secure environment for clients.
Responsible To:
Open Access Service Coordinators, Head of Operations and Service Delivery
Within the Open Access Services, there are a number of services/client activities which result in several different daily roles within the service.
You will be required to undertake whatever daily role is assigned to you to meet our operational requirements.
Main Duties/Responsibilities: Ensure smooth daily operations: Contribute to the day-to-day running of services, adhering to organisational procedures to ensure efficient and consistent care delivery.Provide quality support: Perform tasks as directed to guarantee that clients receive high-quality, safe, and appropriate support tailored to their individual needs.
Appropriately risk assess and engage in one-to-one supports/lone working/group facilitation with clients where appropriate.Adopt a trauma-informed environment: Promote and maintain a trauma-informed culture that is sensitive to clients' experiences and needs.
Develop respectful, trusting relationships with all clients, handling challenging situations with care while preserving their dignity.Collaborate effectively as a team member: Work closely with colleagues to ensure smooth operations, effective communication, and consistent service delivery.Adhere to organisational policies: Follow the procedures of MQI (Merchants Quay Ireland) to maintain high standards of service delivery.Ensure policy compliance: Consistently uphold and enforce policies regarding service delivery, health and safety, confidentiality, and quality standards.Administrative duties: Perform required administrative tasks in compliance with organisational procedures.Perform other duties as required: Take on additional responsibilities and training as required by the Open Access Service Co-Ordinators to ensure the ongoing success and flexibility of the service.Support clients through the process of regaining their capacity for daily life and reintegrating into their communities.Be involved in the preparation of reports, statistics and other information that may be required by the Open Access Service Co-Ordinators and/or Head of Operations and Service Delivery Dublin.Have a flexible approach to work in response to organisational change, development, and review of best practices.Share responsibility to work cohesively with Volunteers for the delivery of services and to act as a mentor to those who are volunteering in the service.Please note that a compulsory rotation system will operate within the different areas/roles within the service, i.e., drop-in service and health promotion service.
You will be required as part of this role to participate in it once it is operational.
Person Specification: The ideal candidate for this post will have:
Relevant third-level qualification in social work and at least one-year full time or equivalent experience of working within low-threshold services.An understanding of the issues relating to addiction, homelessness, and mental health, and experience of client work in these areas, and the interventions required.Strong interpersonal skills.Good knowledge of relevant legislation, policy, and practice regarding homelessness and/or drug use.Experience in key working and care planning.Experience working with clients with multiple needs.Experience working with homeless-specific databases and reporting.The successful candidate will cover roles such as, but not limited to, monitoring specific locations within the service for possible overdoses, working with clients on a one-to-one basis, and delivering sanctions to those deemed suitable for interventions.
You will work directly with clients to provide a safe, secure environment, respond appropriately to their needs, and enable them to maximize their potential and move out of addiction/homelessness.
Benefits: Sick Pay Scheme (following the probationary period).Minimum 23 days Annual Leave plus one Good Will Day.Defined Contribution Pension Scheme (after the probationary period).Death In Service Benefit (from commencement of employment).Learning and Development programme.Paid Family Leave (Maternity, Paternity, Adoptive, Force Majeure and Compassionate Leave).Educational Assistance (Study and Examination Leave, scholarship foundation).Employee Assistance Programme (EAP).Contract: Fulltime (39 hours) Contract of Indefinite Duration
Location: Merchants Quay Ireland, Open Access Service- Dublin 8
Salary: Starting at €33,860, depending on relevant experience
Hours: 39 hours per week, Shifts are between 7:00 am to 9:00 pm (OAS Opening Hours)
Days: Monday to Sunday
Additional Information: Management reserves the right to amend or change this job description as required.This position is subject to Garda Vetting Clearance and background checks.Merchants Quay Ireland is an equal opportunity employer.Equality, Diversity, and Inclusion (EDI): Merchants Quay Ireland is committed to creating a diverse and inclusive workplace that values and respects all individuals.
We believe in the strength that diversity brings to our team and are dedicated to promoting equality of opportunity and fostering a culture of inclusion.
We welcome applications from all sections of the community and strive to ensure our recruitment process is inclusive and free from bias.
Our commitment to EDI is reflected in our policies and practices, ensuring a supportive environment where everyone can thrive and contribute to their fullest potential.
Application Process: If you are interested in this exciting role, please click the link below to apply by the 10th of March 2025: Merchants Quay Ireland is a national voluntary organization that helps people who are homeless and those caught in addiction.
We provide frontline services, practical supports, pathways towards recovery and innovative responses to the issues of drug use and homelessness in Ireland.
MQI seeks to attract the best people to our workforce by offering competitive terms and conditions of employment, a dynamic flexible and challenging work experience, work-life balance structures as well as opportunities for advancement and development.
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