About the Role
Job Title: Property Team Administrator
Location: Millennium Park
Reporting to: Property Team Manager
Hours of Work: 8.00am – 5.00pm Monday to Friday
Job Purpose:
To undertake the property team administrative process within The Panda Group ensuring that we exceed customer expectations by providing the next level of customer service.
Role Context:
The Property Team Administrator will work as a vital part of the Customer Service and sales team to support the customer and account managers as they transact their business with The Panda Group.
Principal accountabilities include: Answer all incoming emails and process all customer related queries efficiently. Deal with incoming calls from property commercial customers and take responsibility for the query. Take orders for property account customers while ensuring a very high level of accuracy. Liaise with operational teams for all sites to ensure all jobs are carried out and any special or emergency requests are adhered to. Log complaints and ensure they are resolved in a timely manner. Liaise with account managers and customers to provide the best service and price possible while ensuring company margins are met. Provide reports monthly for both account managers and property customers where required. Maintain good knowledge about our industry and its products while providing customers with waste/recycling information as requested. Ensure all POs are up to date and work closely with admin/credit control to resolve any invoice queries. Amend schedules as required by customers site-wide, especially during busy/seasonal periods. Be prepared to work in a flexible, multi-skilled environment. Work as part of a team with a positive attitude. Skills Required: Professional & friendly telephone/email manner. Knowledge retention. Attention to detail. Customer focused. Good organisational skills. Good computer skills. Ability to work in a team environment. Effective communication skills. Proven ability to perform and remain calm under pressure. Flexibility – the ability to respond to different tasks in other areas of the working environment. Note: You must be 18 years or over.
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