Who We Are: SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.
This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM's vision to life every day.
We are proud to be launching a new state-of-the-art technology facility in Dublin, Ireland. The Dublin-based team will play a critical role in our continued digital transformation and will function as a center of excellence for SiriusXM's global Product and Technology organization.
SiriusXM's new Dublin facility will comprise a workforce primarily focused on software development, automotive technology and engineering, AdTech, data science, and analytics. Talent based in the new technology hub will be charged with developing and implementing best-in-class standards for high-quality, scalable software deliveries for SiriusXM's streaming and in-vehicle audio entertainment platforms.
How you'll make an impact: The PSO (Production Services Operations) Program Manager will be responsible for release and problem management for our SiriusXM and Pandora applications across the integrated services. You will also serve as an incident commander for issue resolution, stakeholder communication and process review to prevent disruptions. You must have a proven track record of program management including product definition and ownership, service definition and delivery and operational implementation.
What you'll do: Execute enterprise-wide release management, including preparing ceremony with engineering and product for discovery, definition, planning, and implementation reviewCollaborate with the Product Operations team in launch operations execution, planning/process standardization, and communications/learningsPartner with product, engineering, IT and Security to define and maintain service level configuration database to provide reference for incident resolution and release communicationsExecute enterprise-wide incident command to drive resolution for production disruptions, and review model that improves upon technical issue resolution and stakeholder responseExecute problem management, including identifying root cause of incidents and partnering with engineering to implement preventative measuresImprove program focus on ensuring operational excellence and maturity at scaleDrive a culture of innovation and be an agent of changeCultivate a culture that rewards aggressive pursuit of innovative solutions to problemsBe responsive to the business in proposing and developing new products and servicesWhat you'll need: Bachelor's degree in computer science, engineering, or equivalent work experienceMinimum 3-5 years of operations experience within the media solutions spaceMinimum 2-4 years of program management for operational enablementExceptional written and verbal communication skills, with the expectation of preparation and presentation to executive leadershipAbility to lead team meetings with a clear agenda, goals/objectives and detailed follow-upOur goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.
The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.
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