Job Description
Role Purpose
The Quality Officer supports Stewarts Care by ensuring that quality services are being provided to all individuals throughout all the services within the organisation.
This role will be based out of Stewarts Care main office, with mobility to visit any Stewarts Care site across residents' services and day services.
The successful candidate will demonstrate in-depth knowledge of the regulations and policies that shape quality and person-centred services at Stewarts Care.
They will be able to demonstrate drive and passion for continuous improvement and will be able to show where they have influenced and implemented positive change in their career to date.
Key Responsibilities The primary function of this role is to lead and participate in quality compliance and quality improvement efforts.
Assure compliance with regulatory and practice standards including Department of Health, Health Service Executive, HIQA and other requirements as appropriate.
Work cooperatively with functional managers to correct any issues of non-compliance with policy and procedure or practice within their area and ensure evidence-based records are maintained.
Participate in organisational committees as requested by the Line Manager, e.g QSRP.
Work with programs and service departments as a resource/advisor to develop standardised methods to evaluate, measure and monitor performance and to support improvement efforts.
Educate employees, service users and other interested stakeholders regarding quality compliance, quality improvement and reporting systems, including developing and delivery of training as needs identified in conjunction with L&D.
Participate in strategic planning, new program development, special projects and other initiatives when needed and as assigned.
Assist in drawing up of compliance and action plans in response to HIQA notifications.
Maintain quality metrics on the Quality function and report on a monthly basis.
Develop key relationships with both internal and external stakeholders.
The Person Bachelor's Degree in social care or relevant qualification at degree level or equivalent.
Able to demonstrate an in-depth knowledge of the HIQA Standards & Health Act 2007-2013 regulations and New Directions.
Proven audit, Quality and Improvement systems experience required.
Have at least 6 years' experience of working with people with intellectual disabilities and community partners.
Proven excellent interpersonal and professional communication skills.
Advanced report writing skills are essential, including experience in producing professional written reports for review by senior management and/or external third parties.
Excellent organisation and administration skills, with the ability to work on own initiative, prioritising work to meet strict deadlines.
Full Driving License and access to a car.
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