Quality Operations Technician This job description sets out the scope of the role of the Quality Operations Technician with the main duties of the position at the date when it was completed.
It does not include or define all responsibilities or duties which the post holder may be expected to carry out.
Duties may vary from time to time without changing the nature of the post or the level of responsibility.
The post holder may also be required to carry out any other duties to co-operate with the general work of the organisation, as required by their line or department manager Overview / Purpose of the Role The Quality Technician reports to the Quality Manager and provides support to all United Drug sites - Dublin, Limerick, Ballina and Baldonnell.
The role is based in Magna Park but may require travel to other United Drug sites.
The Quality Technician is responsible for providing quality support within the warehouse on issues raised during FMD activities, goods receipting checks and returns processing.
Collaboration with the IMVO on FMD related investigations.
Key Responsibilities Management of mismatches (batch/expiry/licence/serial/EAN/GTIN/CE Mark) at Goods-In and work with the wider quality team to ensure products are released.
Communicate with operations teams on mismatch resolution to ensure stock is booked onto the system in a timely manner.
Perform ad hoc scanning of packs for FMD verification.
Log and investigate alerts triggered by FMD activities during inbound, outbound, returns and destruction.
Work with operations and Stock Control to ensure stock is physically and systematically segregated where relevant alerts are raised.
Liaise with wider quality team, KAM's and directly with Principals in relation to resolution of alerts.
Conduct investigations into alerts at customer sites as requested by the IMVO.
Conduct investigations into complaints from customers in relation to alerts and aggregation issues.
Management of alerts on NMVS Alerts for all United Drug sites.
Compile KPI's on scanning activity and alerts.
Quality checking of pack down/repacking activity.
Quality checking of returned medicinal products.
Assisting Quality Operations checking and filing goods inwards paperwork, temperature files and loggers Ensure that relevant SOPs and Work Instructions are followed.
Provide support to the quality operations team as required Other duties not identified above may be required Key Experience / Skills / Education Relevant experience (1yr +) working in the pharmaceutical or regulated distribution industry.
Strong communication skills and the ability to work well with people at all levels of the organisation.
Working knowledge of SAP and Awards and using spreadsheets and email.
Working knowledge of current Good Distribution Practice (GDP).
Strong organizational skills, including ability to follow assignments through to completion.
Demonstrated ability in problem solving.
Attention to detail and good follow through with a high level of accuracy.
Ability to work towards deadlines.
Ability to work independently and as part of a team About United Drug United Drug is Ireland's largest pharmaceutical distribution company and was originally founded by a group of pharmacists in Ballina, Mayo in 1948.
In 2022 United Drug became part of the PHOENIX group and is now part of Europe's leading healthcare provider in the sector.
Employing more than 650 staff across operations in Dublin, Limerick and Mayo, we partner with more than 1,900 pharmacies, hospitals, clinics and primary care centres across Ireland.
The business spans across three business units; United Drug Wholesale, United Drug Distribution and United Drug Consumer - all leaders in their category.
About PHX Ireland & PHOENIX Group As Irelands leading fully integrated healthcare provider, we are proud of our mission - We deliver health.
PHX Ireland Group employs over 1,800 talented and experienced people, all passionate about supporting their customers and patients and striving to enhance the quality of life for millions of patients every single day.
We operate 5 distribution centres, pharmacies nationwide, deliver over 85 million packs to Irish pharmacies and hospitals, and serve over 500,000 patients each year.
By working collaboratively together to provide these solutions, PHX Ireland can enable a sustainable healthcare system and support Irish Healthcare needs.
PHX Ireland is part of the PHOENIX group.
Having access to Europe's leading healthcare provider helps us grow and evolve, by adopting best practice, and sharing insights, processes, and expertise we can continuously improve our offering and drive Irish Healthcare forward.
We strive to foster an open and inclusive environment, embracing applications from individuals of all backgrounds.
Our commitment lies in ensuring an accessible interview process for all candidates.
If you require additional support or accommodations to attend an interview, we kindly encourage you to reach out to ******