Quality Operations Technician This job description sets out the scope of the role of the Quality Operations Technician with the main duties of the position at the date when it was completed.
It does not include or define all responsibilities or duties which the post holder may be expected to carry out.
Duties may vary from time to time without changing the nature of the post or the level of responsibility.
The post holder may also be required to carry out any other duties to co-operate with the general work of the organisation, as required by their line or department manager Overview / Purpose of the Role The successful candidate will be responsible for providing quality support within the warehouses across all United Drug sites- Dublin, Limerick, Ballina and Baldonnell, support the wider quality team and collaborate with the Irish Medicines Verification Organisation (IMVO) and United Drug Key Account Managers (KAMs).
The Quality Operations Technician will play a crucial role in ensuring compliance with the Falsified Medicines Directive (FMD).
The Quality Operations Technician will address any issues encountered by operations during FMD scanning activities, investigate product quality issues identified at goods receipt and review medicinal returns for compliance with Good Distribution Practices (GDP).
Quality Operations Department The United Drug Quality Operations team are responsible for ensuring compliance with Good Distribution Practice (GDP) and Falsified Medicines Directive(FMD).
The team are responsible for providing support to internal and external customers.
We support the major pharmaceutical companies within supply chain.
The ability to work well under strict deadlines in fast-paced environments, the understanding of the complexity of supply chain, and knowledge of applicable regulations is crucial. Strong communication skills, excellent attention to detail and ability to manage priorities is essential. Key Responsibilities Management of mismatches (batch/expiry/licence/serial/EAN/GTIN/CE Mark) at Goods-In and work with the wider quality team to ensure products are released without delay Communicate with operations teams on resolution of any mismatches to ensure stock is booked onto the system in a timely manner. Perform ad hoc scanning of packs for FMD verification.
Log and investigate alerts triggered by FMD activities during inbound, outbound, returns and destruction operations. Work with operations and Stock Control to ensure stock is physically and systematically segregated where relevant alerts are raised. Liaise with wider quality team, KAM's and directly with Principals (Suppliers) in relation to resolution of alerts. Conduct investigations into alerts at customer sites as requested by the IMVO.
Conduct investigations into complaints from customers in relation to alerts and aggregation issues. Management of alerts on NMVS(National Medicines Verification System) Alerts for all United Drug sites. Compile KPI's on scanning activity and alerts.
Quality checking of pack down/repacking activity.
Quality checking of returned medicinal products. Assisting Quality Operations checking and filing delivery documentation, temperature files and loggers Ensure that relevant SOPs and Work Instructions are followed.
Investigate deviations with effective root cause analysis and appropriate identification of corrective and preventative actions (CAPAs).
Other duties not identified above may be required Key Experience / Skills / Education Relevant experience (2yrs +) working in the pharmaceutical or regulated distribution industry or supply chain Third Level Education in supply chain or pharmaceutical regulation is not necessary but advantageous.
Strong communication skills and the ability to work well with people at all levels of the organisation.
Working knowledge of SAP or warehouse management systems and using spreadsheets and email.
Working knowledge of current Good Distribution Practice (GDP) and Falsified Medicines Directive (FMD) Strong organisational skills, including ability to follow assignments through to completion.
Demonstrated ability in problem solving.
Attention to detail and good follow through with a high level of accuracy.
Ability to work towards deadlines.
Ability to work to work independently.
About United Drug United Drug is Ireland's largest pharmaceutical distribution company and was originally founded by a group of pharmacists in Ballina, Mayo in 1948.
In 2022 United Drug became part of the PHOENIX group and is now part of Europe's leading healthcare provider in the sector.
Employing more than 650 staff across operations in Dublin, Limerick and Mayo, we partner with more than 1,900 pharmacies, hospitals, clinics and primary care centres across Ireland.
The business spans across three business units; United Drug Wholesale, United Drug Distribution and United Drug Consumer - all leaders in their category.
About PHX Ireland & PHOENIX Group As Irelands leading fully integrated healthcare provider, we are proud of our mission - We deliver health.
PHX Ireland Group employs over 1,800 talented and experienced people, all passionate about supporting their customers and patients and striving to enhance the quality of life for millions of patients every single day.
We operate 5 distribution centres, pharmacies nationwide, deliver over 85 million packs to Irish pharmacies and hospitals, and serve over 500,000 patients each year.
By working collaboratively together to provide these solutions, PHX Ireland can enable a sustainable healthcare system and support Irish Healthcare needs.
PHX Ireland is part of the PHOENIX group.
Having access to Europe's leading healthcare provider helps us grow and evolve, by adopting best practice, and sharing insights, processes, and expertise we can continuously improve our offering and drive Irish Healthcare forward.
We strive to foster an open and inclusive environment, embracing applications from individuals of all backgrounds.
Our commitment lies in ensuring an accessible interview process for all candidates.
If you require additional support or accommodations to attend an interview, we kindly encourage you to reach out to ******