Reception Manager

Metro Hotel Dublin Airport, a 4* hotel just minutes from Dublin Airport is currently recruiting for an experienced Reception Manager.
Reporting to the Operations Manager, you will convey a positive and professional image of the hotel to both customers and colleagues in an efficient, friendly and helpful manner, while ensuring that all duties are conducted to required standards.
Main Responsibilities: To take responsibility for the Reception team ensuring that this department is delivering service to required standards at all times Ensure that all employees are aware of the hotel values and that they are embedded into the running of the department Lead by example specifically with regard to personal presentation, punctuality, attendance, application to work, team work and customer care Anticipate guests needs in order to enhance service quality and increase customer satisfaction Take ownership of guest complaints, ensuring that they are dealt with to their conclusion Promote the hotels customer care policy at all times Assist in other departments when necessary Assist with all reservations associated administration To be completely familiar with all Metro Hotels products and services and sell them to guests as appropriate To control revenue and expenditure in your department in order to achieve or improve on budget.
To control and minimize labour costs by reducing turnover and planning the roster efficiently.
Carry out Duty Manager shifts when required The ideal candidate for this position: Must have previous experience in a similar role Must have a working knowledge of MSWord and MS Excel Must be self-motivated and self-confident in all aspects of guest relations Must have the ability to prioritize and delegate work whilst also providing training and support Must be courteous and focused on providing a consistently high standard of customer service Must be standards driven and detail-orientated Must be flexible with regards to hours (late evenings and weekends) Must have a good command of the English Language Must have excellent self-presentation Skills: Organized Experienced self motivated team player