Reception Supervisor Full Time

Job Description The Osprey Hotel are currently recruiting for a Reception Supervisor to join the team.
The Hotel This is your place.
The Osprey Hotel, located in Naas, Co. Kildare is just 35 minutes from Dublin City and close to all major routes.
The Hotel comprises of the four-star contemporary styled 108 bedroom Osprey Hotel, Spa, Conference Centre, Business Campus, Osprey Leisure and the Herald & Devoy Restaurant.
We are delighted to announce our €1 million new conference suite which was designed by celebrity architect and star of RTE's 'Home of the Year', Hugh Wallace.
The ballroom has been completely revamped into an elegant and contemporary multi-functional space.
This stunning room can accommodate 400 guests for a theatre style conference or up to 320 at round table for weddings and everything else in between with it's versatile design and functionality.
Our gorgeous spa includes 6 individual treatment rooms, a couples' treatment room, light and dark relaxation rooms, nail bar, 3 pedicure stations and dedicated beauty rooms for waxing, tinting and tanning.
Some of our other fantastic spa features include the rain shower, seaweed baths, dry flotation, rasul, hot tub and heated relaxation beds.
This is an exciting opportunity to join a highly experienced and successful company that should not be missed.
The Role Reporting to the Front Office Manager, we are looking for an experienced, energetic and dynamic candidate for this role.
You will have the ability to lead, direct and work in partnership with your team.
Good computer skills and the ability to communicate fluently in English are essential for this role.
Excellent customer care and interpersonal skill are also essential.
You will be a professional and enthusiastic individual and have prior work experience in front office within the hotel or serviced apartment sectors.
About The Role Whats involved in the role: • To support the front office team.
• To carry out receptionist & reservation cover - Welcoming guests to the property, providing effective check-in and check-out and operating the switchboard when required • To deal with any guest complaints, queries and suggestions quickly and efficiently • Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business • Maintain a thorough understanding of properties facilities and processes, and contribute to a culture of high-quality standards for relationship building, customer service, selling techniques, and billing and processing contracts • To make sure the highest standards of customer care are met at all times • To provide friendly and efficient service and available at all times to assist with any queries • To assume responsibility for any issues in the absence of Senior Management and to ensure safety procedures are adhered to at all times • To manage staff ensuring company policy is adhered to at all times • Use of onsite computer systems as well as email and Microsoft packages A person who may be suited to this role will have: • Must have previous experience in front office role in a hotel • Be courteous and focused on providing a consistently high standard of service • Must be a team player with the ability to multi task • Be able to cope well under pressure • Be able to work on your own initiative • Must be standards driven and detail orientated, with the desire to progress within the hospitality industry • Must possess excellent communication and interpersonal skills • Communicate fluently in English (written & oral).
• Flexible This is a Full Time role.
The nature of our industry means that this role will include a variety of shift & weekend work.
Why Work With Us?
We offer a variety of roster options which can be tailored to suit a positive work-life balance.
We are a team of talented professionals who work well together and we are a fun team to work with.
We want you to be happy and enjoy coming to work with us by providing every individual with the support and training required.
Just some of the benefits of working with us: Great Place to Work Accredited Awarded 'Best Employer Hotel Group' at the Faile Ireland, Employer Excellence Awards 2023 & 2024 Awarded 'Best Workplace in Ireland 2024' Awarded 'Best Workplace for Women in Ireland 2024' Awarded 'Best Workplace for Health & Wellbeing 2024' Awarded 'Outstanding Employer' by Failte Ireland Excellent working environment Learning & development opportunities Career progression opportunities Competitive salary Staff uniform Employee discount rates as well as friends and family rates Breakfast, lunch and dinner options provided Annual awards including overall employee of the year and month Summer and Christmas party Flexible working hours Excellent hotel staff rates across Ireland, UK & Continental Europe Employee assistance programme Discounted health Insurance Free car parking This is an exciting opportunity to work with one of Europes leading hotel management companies.
PREM Group provides all of its employees with opportunities to expand and develop their career.
We give employees the initiative to contribute their ideas in building a better environment for everyone.
#progresswithPREM To Apply If you would like to apply for this role, please submit your CV through this website.
Skills Needed About The Company Founded in 1996, PREM Group is a European hospitality management leader, operating an extensive portfolio of hotels, serviced apartments, and properties.
With a presence in multiple countries, PREM Group manages its own brands, including Premier Suites and Leopold Hotels, while also offering tailored management services for property owners.
The company's success lies in its commitment to delivering superior guest experiences, maintaining operational excellence, and fostering innovation.
PREM Group also emphasizes sustainability, ensuring responsible practices across its operations.
Headquartered in Dublin, the company is supported by a highly skilled team, passionate about creating memorable stays for guests and value for property owners.
With over two decades of expertise, PREM Group continues to set standards in the hospitality industry.
Company Culture PREM Group promotes a culture of collaboration, innovation, and inclusivity.
The company is built on a foundation of respect for its employees, guests, and stakeholders, fostering an environment where team members feel empowered and valued.
Focused on professional growth, PREM Group provides ample opportunities for learning and development, encouraging employees to reach their full potential.
Sustainability and community engagement are core values, with the company striving to make a positive impact through responsible practices and local initiatives.
At PREM Group, teamwork and a shared commitment to delivering exceptional guest experiences define the work environment, ensuring both personal fulfillment and organizational success.
Desired Criteria Required Criteria Closing Date Friday 28th February, 2025