We are currently looking for an enthusiast Reception Supervisor to join our dynamic Front Office team!
Who are we?
In choosing to join Ashford Castle, you become part of a significant piece of history, both of Ireland and the Red Carnation Hotel Collection.
Through the grand stone gates, a royal adventure begins.
This remarkable 800-year-old castle, widely recognised as Ireland's top hotel destination and once home to the Guinness family, is exceptional in every sense.
Discover exquisite interiors, delicious cuisine, a wealth of unique activities and a state-of-the-art spa.
The extraordinary characters of the castle passionately care about each and every guest experience.
Ashford Castle, voted No.
1 in Top 10 Resort Hotels in the UK and Ireland in Travel + Leisure 'World's Best' Awards 2020 and awarded Five Stars by Forbes Travel Guide 2021 and retained in 2024 Key responsibilities of the Reception Supervisor will include: Become fully familiar with the Front of House Systems and Procedures, ensuring consistent implementation when on duty.
Train, lead, and motivate the team to perform their duties in accordance with Hotel Standards.
Supervise the operations in a hands-on capacity in the absence of the Front Office Manager.
Assist the reception team in handling all arrivals and departures in a friendly and efficient manner, adhering to Hotel Standards.
Support the reservations team in completing reservations as needed.
Operate the computerised system for managing reservations, arrivals, and departures, ensuring all information is accurate and up to date.
Support the department in providing guests with the highest levels of care and personal attention at all times, anticipating their needs and taking initiative to exceed their expectations whenever possible.
The ideal candidate for the Reception Supervisor position should: Be a self-starter who enjoys working in a friendly and productive team.
Have previous supervisory experience in a similar role.
Demonstrate strong communication skills and attention to detail.
Successfully manage your workload and handle busy situations effectively.
Possess a friendly and outgoing personality.
Be enthusiastic and flexible.
What's in it for you?
Professional, award winning training and development opportunities Discounted accommodation rates with Red Carnation Hotel Collection Annual Staff Appreciation Party and other Employee Recognition Events Discounted rates with many local businesses and third party service providers (including Estate Activities) Heavily subsidised accommodation (subject to availability) Free meals on duty Complimentary dry cleaning of business attire Recommend friend and family bonus scheme Two paid volunteering days each year Holiday allowance increasing with length of service up to 25 days Hotel based recognition incentives Free access to Employee Assistance Programme Join us in this incredible new opportunity!
We are an equal opportunities employer.
The successful candidate must also be legally eligible to work in Ireland