The Mespil Hotel has an exciting opportunity for an experienced Reception Supervisor to join our team.
The Reception Supervisor will ensure the smooth operation of the reception shift while on duty, supervise receptionists and will provide guests with a friendly warm welcome and departure.
Areas of responsibility will include: Front Office Operations Ensuring the smooth operation of the reception desk Supervising and delegating work of receptionists Assisting the Front Office Manager with daily duties when requested Welcoming and acknowledging all guests in the reception and lobby area in a warm and friendly manner Delivering training and assisting in the development of the front office team Communicating hotel and city services to guests Balancing all financial records and reports at the end of each shift.
Communicating effectively with the accommodation manager and supervisors for the availability of clean inspected rooms and extra requirements for guests Communicating clearly with tour guides and organising group luggage Taking messages on behalf of the guests and ensuring delivery to the guests room Maximising room revenue at peak times by offering best rates at low times and upselling rates where possible Ensuring floats are balanced at the end of all shifts Completing corrections of bills when on shift Ensuring all invoices are correct for posting with all relevant back up and liaising with the Accounts department on a daily basis Preparing rooming lists in conjunction with reservations team Routine cleaning of designated areas such as changing rooms and staff canteens as required Customer Service Leading by example by providing an efficient and friendly service to guests at all times To follow the Mespil Hotel key standards at all times To provide a warm and friendly telephone service to guests Handling guest complaints in a professional manner and to a 4 star standard To maintain a positive, friendly attitude with both hotel guests and your colleagues People Management Leading and supervising the reception team while on duty Ensuring that continuous training is scheduled and carried out and signed off with all members of the reception team Dealing with staff issues and complaints in conjunction with the Front Office Manager and HR Manager as required The successful candidate will be required to have: Excellent knowledge of hotel front office operations Experience leading and supervising a team Strong experience using Opera An excellent command of the English language A demonstrated commitment to excellent customer service Excellent organisational skills Excellent communication and interpersonal skills Benefits package: Competitive salary Premium rates for Sunday work Meals on Duty Increased holiday entitlement for long service employees Provision of uniform Refer a Friend program - €600 bonus for a referral of your friend or acquaintance for a vacancy in The Mespil Hotel Access to the Fit2Trade eLearning platform Educational Support Provision of internal and external training and development Complimentary stays in sister property Social Events Calendar Employee Recognition Awards Employee Assistance Program - mental health and wellbeing support Skills: Opera Customer Service Supervisory experience Training & Development
