Do you want to join a certified Great Place to Work ?
With over 90% of our Team saying they are proud to work at Harvey's Point, we pride ourselves on being an employer of choice.
At Harvey's Point, we have a reputation for outstanding customer service and fabulous cuisine.
To achieve this reputation, every member of our team is a vital component and given the opportunity to flourish.
Due to our business expanding, we currently have an opportunity for a hardworking and self-motivated individual to join our Front Office Team as a Front Desk Receptionist/ Reservations Agent The successful candidate will be able to work on their own initiative, be reliable, a good communicator, a team player and have a passion to work in the hospitality industry.
Job description The ideal candidate will be responsible for creating unique, memorable and personal experiences for our guests during the process of check-in, check-out, reservations, and will report directly to the Front Office Manager.
You will have intuitive responsiveness to the expressed and unexpressed wishes and needs of our guests.
Responsibilities: Provide excellent service, build strong relationships, anticipate and exceed the guests' expectations Ensure an efficient reception experience for Guests, including check-in/out and complete audit procedures, as required Take ownership of guests' issues and take action to resolve them immediately Job Requirements: This is a full-time role -Good command of English in both verbal and written communication A natural ability to sell the Harvey's Point Experience Confident with a pleasant disposition and well-groomed Ability to work under pressure in a fast-paced environment Working on rotating shifts, including weekends Experience in revenue management systems desirable Knowledge of Hotsoft PMS an advantage Benefits Excellent rate of pay Employee of the month incentive Employee referral programme Learning and Development opportunities Opportunity to progress within the Windward Group Windward Group Hotel discounts Wellness Programme Discounted health care plan Birthday card and gift Meals on duty Social events Gift for parents of newborn babies