Receptionist Sandyford, Dublin Our client continues to be at the forefront of clinical diagnostics, dedicated to improving health worldwide with disruptive technology and innovative diagnostic solutions.
Their staff are at the heart of everything they do and achieve.
They have an opportunity for a Receptionist within their clinic in Sandyford, Dublin.
In line with Care Quality Commission guidelines, the successful candidate will be required to undergo an enhanced background check: Garda Vetting.
What does our clients team do?
Our client encourages individuals to adopt a personalised, preventative approach to their health and well-being, ultimately helping them to live healthier for longer.
Using revolutionary technology, they measure hundreds of health biomarkers, generating unrivalled data that when combined with complex algorithms can predict future health concerns and identify early signs of illness even before symptoms arise.
This empowers individuals to act sooner to prevent or delay disease onset moving from a model of sickness management to true preventative healthcare.
Our clients unique biomarker tracking service allows you to establish a health baseline from which you can track and monitor improvements over time.
Location: Sandyford Business Park, Dublin 18 Contract Offered: Full time, Permanent.
Working Hours / Shifts: 08.20 to 17.00, 5 days per week, between Monday and Saturday.
What does the Receptionist role involve?
This role is responsible for being the first point of contact for clients both face to face and over the phone.
This is a varied role that may also include the following responsibilities: - Represent our client as first point of contact for clients and professional stakeholders.
- Provide continuity of Care by Co-ordinating all appointments and investigations (internal and external).
- Ensure all results are available for scheduled appointments.
- Ensure that all payments are received and follow up non-payments.
- Operate the company switchboard to receive, transfer, and or connect a high volume of calls and maintain a rapid response rate according to agreed standards.
- Log all incoming calls and where required information on calls maintaining detailed and accurate records in PIS system.
This also covers clients, visitors or email enquiries.
- Perform reception duties in an efficient, professional and courteous manner, including but not limited to welcoming clients, checking them in for appointments, ensuring they are comfortable in clinic, providing refreshments pre/post appointment.
- Liaise and follow-up with Professional Partners, Associates (GP, Consultants) and nursing staff as required.
- The operation of the company Patient Information System (PIS), updating all calls, client details and enquiries, appointments, bookings, sales.
- Ability to work on own initiative and fosters a team working environment.
- Ability to communicate in a clear and distinct manner.
- Good interpersonal skills.
- Ability to demonstrate a high level of customer service and committed to understanding and meeting the unique needs of Clients.
- Demonstrates flexibility and responsibility for own work whilst supporting others.
- Excellent organisational and communication skills.
- Good numerical skills with an eye for detail.
- Ability to prioritize workload in a logical fashion.
- Excellent IT skills to manage software systems in place for appointments Full on the job training will be provided on our clients processes.
Essential criteria: - High level of IT literacy.
- Flexibility with working hours, inclusive of evenings and weekends.
- Excellent customer service skills.
- Excellent verbal and written communication skills - Professional telephone etiquette and manner - Excellent problem-solving skills - Valid right to work in Ireland Desirable criteria: - Experience in a private healthcare setting.
- Proficiency in the use of Microsoft packages.
- Sales / Retail experience.
- Previous reception experience This advert may be open for as long as 30 days although our client may close the advert early if they receive sufficient applicants to fill the roles.
About Our Client: For almost 40 years, our client has been at the forefront of clinical diagnostics, dedicated to improving health worldwide with disruptive technology and innovative diagnostic solutions.
This experience and expertise powers each of state-of-the-art clinics, based in over 20 locations across the UK and Ireland.
A mobile service enabling certified staff to visit clients at their convenience is also available.
Our client encourages individuals to adopt a personalised, preventative approach to their health and well-being, ultimately helping them to live healthier for longer.
Using revolutionary technology, they measure hundreds of health biomarkers, generating unrivalled data that when combined with complex algorithms can predict future health concerns and identify early signs of illness even before symptoms arise.
This empowers individuals to act sooner to prevent or delay disease onset moving from a model of sickness management to true preventative healthcare.
Our clients unique biomarker tracking service allows you to establish a health baseline from which you can track and monitor improvements over time.
In early 2020, our client was one of the first to respond to the coronavirus pandemic, developing a pioneering diagnostic test for COVID-19 in just a few weeks.
Their rapid COVID-19 testing service is trusted and used by a variety of private companies, individuals, and by the sports industry, and in the UK Governments National COVID-19 Testing Programme.
Our client is an Equal Opportunities Employer.
So, if youre seeking your next challenge as a Receptionist, please apply via the button shown.
This vacancy is being advertised by Webrecruit.
The services advertised by Webrecruit are those of an Employment Agency.
Skills: Proficiency in the use of Microsoft packages Sales / Retail experience Previous reception experience