Receptionist

EXPERIENCED RECEPTIONIST - From SEPTEMBER 2024 FULL TIME (40HRS) & PART TIME HOURS AVAILABLE (24 to 32 hours) We are now recruiting for Someone to deliver the Wow!
Factor within our Front Office team and Lead from the FRONT!
The Front Office Team must lead from the front and both deliver and expect exceptional guest service at all times.
This role will be expected to organise, allocate and deliver all levels of guest accommodation requirements and exceed guest expectations daily.
Organised and professional is a pre-requisite of this role with both technical ability across the front office systems but with a knowledge of hotel operations gained from a similar role and in a similar setting.
This role operates from the front line and will be an integral part of the hotel's professional, exceptional and standards driven reputation.
The Position - Must be able to work independently and as part of the hotel Front Office Team - Must be professional, well presented and reliable.
A high level of written and verbal communication skills delivered across multiple mediums and forums - email.
internet, phone, chat and face-to-face Key task will include: Meet, Greet & Check In all Hotel guests Operate the hotel booking systems (Hotsoft) Problem solving and dealing with the daily guest enquiries, requests and expectations Deliver exceptional customer care and guest service Qualifications: Excellent spoken and written English Minimum of 1-2 years previous Front Office experience in a 3*/4* property Solid knowledge of Front Office Reception Procedures and systems Highly organised Excellent Microsoft office skills; Word, Excel, and Hotsoft Reservation package preferable Experience/Qualifications * A minimum of 1-2 years in a Hotel Reception environment * Experience with HotSoft Front Office System is preferable * A friendly positive can-do-attitude * Must be fluent in English both written and oral * Must have an excellent telephone manner * Be committed to delivering exceptional service Benefits - Training - Meals on duty - Uniform supplied - Social Events - Career Development Skills: Reception Receptionist Duties Office Reception