Regional It Support Engineer

At Etex, our purpose is to inspire new ways of living. We are an international leader in sustainable construction, driven by a passion for excellence, but it's our people that are our top priority. We connect, collaborate, and champion the well-being of our employees, forming partnerships and pioneering change in our ever-evolving industry.
At Etex, we seek to make a meaningful impact in the lives of our customers and our communities. Are you looking for a company where you can learn, grow & lead? Join us as a Regional IT Support Engineer in Athy.
The Regional IT Support Engineer is a critical role within the Service Delivery team to resolve tickets in our Ireland region. The primary location is in Athy, where an onsite presence is expected 3 days a week. The role also supports our Cahir and Innishannon sites, and travel to these locations is variable according to demand.
What you'll do:Resolve tickets escalated by the Global Service Desk, to include incidents, requests, or assistance.Troubleshoot and provide support for regional IT infrastructure and applications.Identify problems to improve efficiencies and reduce incident creation in the region.Lead or contribute to IT projects.Provide remote support to UK and USA.What you'll bring:Experience in IT Engineering, Helpdesk, IT Support, or any other relevant experience.Experience using a ticketing system or IT support tools (TOPDesk knowledge is advantageous).Self-starter and problem solver with the ability to work independently while part of a global team.ITIL knowledge is advantageous.
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