As a Barclays Relationship Support Manager, you will play an important part in the development and maintenance of relationships across our corporate client base. As the named point of contact for dealing with clients and their daily requirements, you will support the Relationship Director with daily processes and procedures, develop client relationships, and enhance client experience.
You may be assessed on the key critical skills relevant for success in the role such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology, as well as job-specific technical skills. Additional required skills include the ability to manage KYC requirements, client onboarding, banking service management, and internal/external stakeholder engagement and coordination.
The role is based in our Dublin, Ireland office.
Purpose of the role To conduct investigations into various aspects of the bank's operations and/or conduct of individuals to identify and address potential instances of non-compliance, fraud, misconduct, or other unethical behaviour that harms or is likely to harm the reputation or financial well-being of the firm or may lead to legal and/or regulatory censure.
Accountabilities Identification and evaluation of potential risks associated with non-compliance or unethical conduct and implement risk mitigation strategies.Leading the investigations into alleged violations of policies, regulations, or laws.Provision of training programs to enhance awareness of compliance issues and ethical conduct among colleagues.Documentation of investigation processes and provision of recommendations for corrective actions and improvements based on investigation findings.Utilisation of advanced technology and data analytics tools to enhance the efficiency and effectiveness of investigations.Utilisation and assessment of relevant internal and external information and intelligence in furtherance of the investigation.Where applicable, fulfilment of any necessary external legal and/or regulatory reporting obligations.Analyst Expectations Will have an impact on the work of related teams within the area.Partner with other functions and business areas.Takes responsibility for end results of a team's operational processing and activities.Escalate breaches of policies/procedure appropriately.Take responsibility for embedding new policies/procedures adopted due to risk mitigation.Advise and influence decision-making within own area of expertise.Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation, and codes of conduct.Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisation's products, services, and processes within the function.Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.Make evaluative judgements based on the analysis of factual information, paying attention to detail.Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.Guide and persuade team members and communicate complex/sensitive information.Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside the team and external to the organisation.All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge, and Drive – the operating manual for how we behave.
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