Overview Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems and has an immediate opening for a Software Maintenance Renewals Representative to join our team. This is an exciting opportunity for the right individual to join a challenging but cooperative and teamwork-oriented group.
Responsibilities Maintain and grow revenue with existing customers, managing renewals, upselling prepaid maintenance, and reinstating lapsed customers. Create strong working relationships with the Quest Software sales team and other internal teams to ensure complete customer satisfaction. Achieve quarterly assigned sales quotas. Maintain accurate forecast and activities for assigned region in the CRM (Siebel & Salesforce). Effectively defend against competitive pressures and uncover additional opportunities. Identify co-termination and reinstatement opportunities through an account management approach. Interface with Quest Software Renewals Management, Technical Support, and Business Unit teams to ensure customer success. Build knowledge on specific technology solutions such as security, database, or systems management products. Work independently managing the full sales cycle to close. Leverage cross-functional resources to achieve results and meet customer needs. Partner with other members of the Renewal team and field sales to support the selling process. Qualifications High school diploma or equivalent required; Associate's degree preferred. Fluent in English; second language in Spanish or French preferred. 2+ years of inside sales, renewal, or account management experience (software-related industry preferred). Strong organizational skills with an emphasis on territory management. Excellent PC and internet skills with a strong understanding of Microsoft Office (specifically Outlook and Excel). Experience working in a fast-paced environment; must be a motivated self-starter with the ability to handle a high volume of email communications and outbound calls. SaaS sales and customer success experience a plus. Company Description At Quest, we create and manage the software that makes the benefits of new technology real. Companies turn to us to manage, modernize, and secure their business, from on-prem to in-cloud, from the heart of the network to the vulnerable endpoints. From complex challenges like Active Directory management and Office 365 migration to database and systems management, we help you conquer your next challenge now.
We're not the company that makes big promises. We're the company that fulfills them.
We're Quest: Where Next Meets Now.
Why work with us! Life at Quest means collaborating with dedicated professionals with a passion for technology. When we see something that could be improved, we get to work inventing the solution. Our people demonstrate our winning culture through positive and meaningful relationships. We invest in our people and offer programs that enable them to pursue a fulfilling career. Our team members' health and wellness is our priority, as well as rewarding them for their hard work. Quest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
Come join us. For more information, visit us on the web at Quest Careers | Where next meets now. Join Quest.
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