Rental Customer Service And Operations Representative

Details of the offer

As a Customer Service and Operations Representative, you will play a crucial role in ensuring a seamless and positive experience for our customers throughout the rental process. You will be responsible for managing customer enquiries, processing rental transactions, and overseeing operational aspects to guarantee the efficient functioning of their rental services.
TasksCustomer Interaction:Respond promptly and professionally to customer enquiries via phone, email, and in-person.Provide accurate information regarding Flexi rental options, vehicle selection, pricing, and terms & conditions.Address and resolve customer concerns, ensuring a high level of customer satisfaction.Rental Process Management:Process rental orders, including reservation creation, vehicle allocation and transportation.Coordinate the pick-up and return of rental vehicles, ensuring a smooth customer experience.Conduct pre- and post-rental vehicle inspections through their Car-Check app ensuring all damages are recorded correctly.Operational Oversight:Monitor and manage the availability of rental vehicles, ensuring sufficient vehicles are available.Collaborate with suppliers to address maintenance needs, repairs, and fleet logistics.Manage vehicle movements – local deliveries and collections (clients and suppliers).Fuel vehicles.Customer Awareness:Ensure customers are made aware of rental policies, safety guidelines, and the proper use of rental vehicles.Knowledge, Skills & Experience:Ideally a minimum of 3 years' experience in the automotive or customer service industry.A high level of computer literacy, and proficient in Microsoft Word, Excel, and PowerPoint.Pragmatic decision-maker with good technical knowledge.A good understanding of vehicle logistics and inventory controls.Strong numerical aptitude with an extremely high level of attention to detail.Excellent interpersonal, oral, and written communication skills.A flexible approach, willing to carry out a variety of tasks/activities as requested and be prepared to work additional hours as may be necessary from time to time.A team player who actively participates in shared objectives and has enthusiasm and commitment to work towards team goals.Hold a full clean driving license for a minimum of 2 years.High customer satisfaction drive, comfortable negotiating and talking to clients.
#J-18808-Ljbffr


Nominal Salary: To be agreed

Source: Jobleads

Job Function:

Requirements

Welcome Advisor - Newlands Cross/Rathcoole/Lucan

What is the opportunity? This is an exciting opportunity for an ambitious and self-motivated individual who would like to build their skills and progress the...


Bank Of Ireland - County Dublin

Published 4 days ago

Deli Assistant - Newcastle, Co Dublin - Part Time

SPAR Newcastle, Newcastle Service Station, Newcastle, Co Dublin are recruiting a Part Time Deli Assistants to join their fantastic team.Previous fresh food e...


Spar - County Dublin

Published 20 days ago

Customer Services / Sales Administrator Citywest Business Park D24

Our client is based in Citywest Business Park, Dublin 24 and is currently recruiting for a Customer Care / Sales Administrator to join their busy and dynamic...


Executive Edge - County Dublin

Published 20 days ago

Team Member - Part Time

Lovisa is fast-fashion Retail Lovisa is global, and its growth is infectiously energetic See us at careers.lovisa.com Benefits Top-notch training to become a...


Lovisa - County Dublin

Published 4 days ago

Built at: 2024-11-21T23:34:05.952Z