We are recruiting for a passionate and enthusiastic Reservations Agent to join our Reservation Team at our award-winning hotel.
In choosing to join Ashford Castle, you become part of a significant piece of history, both of Ireland and the Red Carnation Hotel Collection.
Through the grand stone gates, a royal adventure begins.
This remarkable 800-year-old castle, widely recognised as Ireland's top hotel destination and once home to the Guinness family, is exceptional in every sense.
Discover exquisite interiors, delicious cuisine, a wealth of unique activities and a state-of-the-art spa.
The extraordinary characters of the castle passionately care about each and every guest experience.
Ashford Castle, voted No.
1 in Top 10 Resort Hotels in the UK and Ireland in Travel + Leisure 'World's Best' Awards 2020 and awarded Five Stars by Forbes Travel Guide 2021.
Key responsibilities of the Reservations Agent will include: To handle guest enquiries relating to reservations, sales (if required) in a competent and efficient manner.
To be able to describe accurately all the bedrooms, services and facilities in the hotel and be fully familiar with all room rates available as well as rates of all services/facilities that can be offered.
To respond to all Guests/prospective guests enquiries in a warm and friendly manner, ensuring that they are treated with courtesy and professionalism at all times, using Guest names at all times.
To be sufficiently familiar with travel agents, company co-ordinators who might place business with us.
To proactively sell bedrooms at the best rate possible, ensuring that all opportunities to achieve secondary sales e.g.
upgrades, dinner, activities etc are maximized.
To answer the switchboard, directing calls appropriately, dealing with any queries that may arise Handle all guest enquires The ideal candidate for the Reservations Agent position should: Must have hotel reservations experience Be a good planner and self-starter Enthusiastic, revenue driven with high attention to detail Have a good understanding of the reservations process Have the ability to maintain relationships with both internal and external clients Be efficient and have professional communication skills Some of the benefits of the Reservation Agent position include: Professional, award winning training and development opportunities to give you a career path Discounted accommodation rates with Red Carnation Hotel Collection & The Travel Corporation globally Annual Staff Appreciation Party and other Employee Recognition Events Discounted rates with many local businesses and third party service providers (including Estate Activities) Heavily subsidised accommodation (subject to availability) Free meals on duty Complimentary dry cleaning of business attire The Red Carnation Hotel collection was officially recognised at Platinum standard Investors in People in 2020, the highest accolade it's possible to reach - and we achieved this on a global basis.
This award recognises our commitment to all initiatives that are people and culture oriented, including career growth and opportunities for all, as well as our far-reaching commitment to sustainability, diversity and inclusivity.
Additionally in 2020 we were recognised again with a Princess Royal Training Award for our hugely successful Management Programme, which has a prototypical track record in developing people and getting them "management ready" in both the company and sector.
We are truly proud to be awarded these two high profile accolades which are gloriously non-industry specific thereby pitching us against any business in any sector.
Our goal is to be an employer of choice for those willing to work hard, who are ambitious to find success and who are wishing to be rewarded well, paid fairly and treated as an individual within our family-owned and run atmosphere.
If this sounds like the Reservation Agent role is for you then please apply today!
We are an equal opportunities employer.
The successful candidate must also be legally eligible to work in Ireland with no restrictions.
