Reservations Agent

Reservations Agent – Clayton Hotel Galway

We have a fantastic new vacancy for Reservations Agent in the excellent Clayton Hotel Galway. Staff Benefits: Delicious & Healthy choice meals during your time at work. 50% off when you dine with friends or family at any of our sister properties. Discounted hotel stays at any of our Dalata hotels. Employee recognition awards. Free access to development courses to support your career journey with us. Employee assistance programme (EAP) with TELLUS. Discounted Gym membership with Club Vitae Oranmore. Objective of the Role: Reporting to the Revenue Manager, the Reservations Agent will be the first point of contact for our guests. It is of utmost importance that the reservations department present a friendly and professional manner at all times. As a Reservations Agent, you will act as the main point of contact for guest's bookings for bedrooms and car park, dealing with queries and cross selling of our other properties.

Key Duties and Responsibilities: Manage Guests & Group reservations, ensuring that their needs and wants are met to the highest standard. Give details of hotel facilities and pricing information. Upsell other areas of the hotel or other properties in the group. Ensure expectations are set correctly, in advance of the guest's stay. Requirements: 1-2 years experience in a similar role with a Reservations System, Opera Cloud would be an advantage. Excellent customer care skills. Excellent command of the English language both written and oral is essential. Ability to cope well under pressure. Highly motivated, and a team player. Dalata Hotel Group Plc is an Equal Opportunities Employer.

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