Location: On site / Cavan, Co. Cavan, Ireland
Job Type: Permanent / Full-time
Sector and Subsector: Hospitality | Reservations
Salary: Competitive Salary
We are looking for a Reservations Agent to join our team!
A little about the role: You will be assisting and supporting the team taking reservations calls and email enquiries for bedroom bookings at the hotel. This role will involve delivering a high level of customer service, great attention to detail, and working as part of a team.
Working hours can vary on a shift pattern from 8.30 AM - 6.30 PM plus one weekend a month upon completion of training.
Main Responsibilities: Answering inbound calls for hotel bedroom reservations.Responsible for inputting hotel bookings onto the hotel's various systems.Responding to email enquiries about hotel facilities and availability in a timely manner.Daily administration tasks.Proactively sell hotel bedrooms, ensuring the opportunity to achieve secondary spend.Working as part of a team.Excellent Employee Benefits and Career Opportunities: Certified Great Place to Work.Gold Award for Environmental Sustainability in the Tourism Industry awarded by 50 Shades Greener.Full training provided.Employee discounts & incentives.Full nutritious meals provided.Free use of gym & leisure centre.Employee assistance programme – free confidential helpline.Active employee social club.Company pension scheme.Company sick pay scheme.Career progression, including opportunities to gain recognised QQI LEVEL 6 third level qualifications.What are we looking for? A professional telephone manner.The ability to handle busy situations and manage workload effectively.Good organisational skills and a professional attitude.Effective listening skills.Excellent communication and strong interpersonal skills.If this sounds like the Reservations Agent role is for you, do not hesitate to apply!
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