We are looking for a Reservations Agent Role to join our team!
A little about the role: You will be assisting and supporting the team taking reservations calls and email enquiries to the hotel for bedroom bookings at the hotel.
This role will involve delivering a high level of customer service, great attention to detail and working as part of a team.
We are looking for an ambitious, energetic & guest focused individual to join us.
Working Hours can vary on a shift pattern from 8.30 - 18.30 plus one weekend a month upon completion of training.
Main Responsibilities: Answering inbound calls for Hotel Bedroom Reservations Responsible for inputting Hotel Bookings onto the hotels various systems Responding to email enquiries about hotel facilities and hotel availability in a timely manner Daily Administration Tasks Proactively sell hotel bedrooms, ensuring the opportunity to achieve secondary spend.
Working as Part of a Team Excellent Employee Benefits and Career Opportunities working with us: The Slieve Russell Hotel and Country Club is certified a Great Place to Work.
Benefits of working with us: Certified Great Place to Work Gold Awarded for our Environmental Sustainability in the Tourism Industry awarded by 50 Shades Greener Full training provided.
Employee Discounts & Incentives Full nutritious meals Provided.
Free use of Gym & Leisure Centre Active Employee Health & Wellbeing Programme Yoga, Mindfulness, Employee assistance Programme free confidential helpline Active Employee Social Club Company Pension Scheme Company Sick Pay Scheme Career Progression-including opportunities to gain recognised QQ1 LEVEL 6 third level qualifications.
What are we looking for?
A professional telephone manner Proficient Computer skills Have the ability to handle busy situations and manage workload effectively.
Have good organisational skills and a professional attitude.
Effective listener Excellent communicator and strong interpersonal skills If this sounds like the Reservations Agent role is for you... Do not hesitate to apply!
Skills: Reservations Sales Attention Detail Accurancy