Reservations Agent Killarney Hotels Collection consists of The Europe Hotel & Resort, The Dunloe Hotel & Gardens and Ard na Sidhe Country House.
We are widely known for our award winning service, hospitality luxury and culinary excellence.
Ranked as one of the finest 5 star groups we pride ourselves on providing the very best there is to offer our guests.
We are proud of our people and believe that we can offer the very best of training and development to all our employees at Killarney Hotels.
We are currently recruiting for a Reservations Agent who will work within our Front Office Department.
As Reservations Agent, you will have the opportunity to develop your skills under the guidance of the Front Office Manager.
This is a great opportunity to grow & develop a career.
Duties: Report to the Reservations Manager and Front Office Manager Creating detailed itineraries for guests Primary line of inquiry for room reservations Convert inquiries into contracted business Positively respond to sales inquiries which can help develop future sales leads Respond to all customers and potential guests in a highly professional manner Provide a prompt and efficient service Requirements: Previous experience with Opera PMS and Opera Cloud is necessary Delivering excellent customer service Professional telephone manner and excellent communication skills are vital Administration and organizational skills, excellent attention to detail is a must Excellent computer proficiency Previous experience in a Hotel Reservations environment Fluency of the English language is essential Benefits: Competitive salaries Complimentary meals whilst on duty Pension Schemes Employee Discounts Career Development Training Tax saving Schemes Employee Social Events Complimentary laundry of company provided uniforms Skills: Communication Time Management Attention to detail Benefits: Competitive Salary