Reservations Agent

Reservations Agent – Maldron Hotel Tallaght Due to internal promotion, we have a fantastic new vacancy for Reservations Agent in the excellent Maldron Hotel Tallaght. Objective of the Role Reporting to the Revenue Manager, the Reservations Agent will be the first point of contact for our guests. It is of utmost importance that the reservations department present a friendly and professional manner at all times. As a Reservations Agent, you will act as the main point of contact for guest's bookings for bedrooms and car park, dealing with queries and cross selling of our other properties.

Key Duties and Responsibilities Manage Guests reservations, ensuring that their needs and wants are met to the highest standard. Give details of hotel facilities and pricing information. Upsell other areas of the hotel or other properties in the group. Ensure expectations are set correctly, in advance of the guest's stay. Requirements: 1-2 years experience in a similar role with a Reservations System, Opera would be an advantage. Excellent customer care skills. Excellent command of the English language both written and oral is essential. Ability to cope well under pressure. Highly motivated, and a team player. Dalata Hotel Group Plc is an Equal Opportunities Employer.

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