About Dylan: For nearly two decades, Dylan Hotel, a member L.V.X.
Preferred Hotels & Resorts, has been making a mark on the Dublin luxury hospitality scene.
A historic building with a contemporary spirit, Dylan is Dublins only five-star boutique hotel.
It is independently owned and is soulful and luxurious.
It is a refined hideaway within the city centre, offering exceptional accommodation with thoughtful hospitality.
About the Job: An opportunity has arisen for a Reservations Agentto join our Reservations team.
About you: Excellent command of English Language, both written and oral.
Ability to focus and multitask, to use time efficiently; prioritise and organise work.
Ability to work well under pressure.
Ability to work cohesively with other departments and other team members.
Ability to convey a professional image and personality exuding confidence and leadership skills.
Ability to interact and engage with all guests in a pleasant manner.
Ability to understand and respond appropriately to guest enquiries and needs while remaining calm and courteous and provide accurate and correct responses.
Ability to provide clear and pleasant telephone communication in English with proper grammar.
The main duties and responsibilities of this role are: As a Reservations Agent, you will be the first point of contact for our guests, representing the Reservations Department in a friendly, energetic and professional manner by telephone and email consistently delivering a Five-Star level of service to our guests in a fast-paced environment.
You will play a key role in delivering a memorable experience, working with all departments throughout the Hotel to deliver and exceed guest expectations.
To manage the Reservations mailbox.
Focus on Group Rooming Lists and Inputting all rooms whilst upselling.
To have full knowledge of the Rate Structure, including the various packages on offer.
To liaise directly with all hotel reservation enquiries, from quotation, to confirmation, to arrival.
Ensureall reservations are entered correctly into the system.
To deal with our Tour Operators regarding bookings made and pre-payment required.
To use up-selling techniques and promote hotel facilities.
Hotel Awards: Certified Great Place to Work.
Failte Ireland Employer Excellence Award.
Extra Benefits: Continuous training and development.
Career progression opportunities.
Meals on duty.
Cycle to Work Scheme.
Refer a friend scheme.
Employee Assistance Programme.
Discounts at other Preferred Hotels.
Wellness and Social Events.
Skills: Communication Upselling Reservations
