Residential Sales Manager

ESB is a purpose-led company striving to create a brighter future for the customers and communities we serve, leading the transition to reliable, affordable, low-carbon energy. Today, we operate one of the most progressive electricity systems in the world, with activities spanning electricity generation, transmission, distribution and supply in Ireland, Northern Ireland and Great Britain, and an international energy consulting business.
With almost 8,000 employees we invested €1bn in infrastructure last year, contributed over €2bn to the economies we operate in and distributed over €2m across a range of community initiatives. This requires us to bring the best of our capabilities together to deliver innovative and value-driven solutions that enable our customers to live low-carbon lives. ESB strives to foster an effective and inclusive culture where people engage, challenge and feel connected to our purpose, colleagues, customers and community.
Position DescriptionThe Electric Ireland Residential Sales Manager plays a pivotal role in driving Electric Ireland to achieve its residential sales targets and market share ambitions. Given the highly competitive nature of Ireland's energy market, the successful candidate will need to inspire and motivate their team to seek new opportunities and ensure targets for each channel are met. This role demands a leader who can guide and advise their team to achieve optimal performance across all sales channels.
The specific sales targets will be challenging due to the increased competition from both established players and new entrants. The market's dynamic nature, with high levels of customer switching and churn, adds to the challenge. We are looking for an ambitious sales manager who thrives in a competitive environment and is driven to reach and exceed targets.
Key ResponsibilitiesAchieve Sales Targets: Manage and meet challenging sales targets, optimising customer acquisition, conversion rates, and cost per sale across all channels.Motivate and Lead: Inspire your team to explore new opportunities and achieve sales targets across all channels.Drive Collaboration: Foster teamwork between Sales and relevant departments.Innovate: Continuously improve and develop Electric Ireland's sales channels and their performance.Manage Relationships: Maintain effective relationships with outsourced partners to ensure optimal performance.Report and Analyse: Lead internal reporting to provide accurate performance insights to support strategic decision making.Budget Management: Deliver on annual sales budgets, leveraging performance improvement initiatives, ideally leading to a reduction in costs due to performance improvement initiatives.Manage Risks: Ensure all sales activities comply with industry regulations, company policies, and ethical standards. Address and mitigate contractual risks effectively.KPI Management: Ensure KPI targets are monitored and delivered through outsourced partners, regarding customer acquisition, conversion rates and cost per sale, across all of Electric Ireland's sales channels.Develop Channel Mix Strategy: Design and implement a strategic channel mix to maximise market reach and customer acquisition, balancing the use of various sales channels for optimal results.Channel Optimisation: Continuously review and optimise sales performance in every channel, ensuring efficiency and effectiveness in reaching sales targets.Customer Satisfaction and Retention: Collaborate with customer experience and customer service teams to improve customer satisfaction and retention rates.Market Analysis: Be aware of market trends, competitor activities, and customer feedback to identify new opportunities and areas for improvement. Stay updated with industry best practices and incorporate innovative approaches to sales and customer engagement.Strategy Development: Contribute to the development and implementation of sales strategies and plans that align with company objectives.Experience & QualificationsGiven the core accountabilities and responsibilities outlined above, the role should have the following essential knowledge, skills and experience:
Ability to clearly identify priorities and challenges to steer a path of greatest value while maintaining good external and internal relationships.Demonstrable commercial acumen around managing cost of sales or equivalent, to optimise the sales channel mix in terms of cost to acquire, channel conversion effectiveness and customer quality/value.Proven experience managing stakeholders and outsourced partners to drive performance, including negotiation skills and problem-solving abilities.Leadership qualities to take ownership of a portfolio, with the communication and influencing skills that enable working effectively with a diverse range of internal and external partners.Proven ability to influence and persuade stakeholders of various levels of seniority, both internally and externally.Prior experience of reporting and performance management to ensure strategic targets and contractual obligations are met (KPI's, SLA's, compliance).Prior experience in a sales manager/account manager role.Proven ability to effectively manage a team to deliver strategic targets and support professional development.Ability to manage difficult situations and conversations.Tenacity in pursuing delivery of business results.A minimum of 10+ years relevant sales management experience ideally holding a 3rd level degree in a finance/business discipline or equivalent.Either 3rd level qualification or equivalent work experience is essential.Utilities or energy market experience sales experience advantageous but not essential.Prior experience of digital, face-to-face sales and telesales would be advantageous.LocationThis position will be based in Swift Square, Santry.
ESB is committed to smart working – combining digital tools with a culture of trust and empowerment to enable flexible ways of working. The successful candidate may work flexibly within their jurisdiction with attendance at the workplace for in-person collaboration on at least two anchor days per week. All smart working arrangements are subject to manager approval and ongoing review, based on the operational requirements of the role, the team, and the individual.
Why Work with Us?Opportunity to lead Ireland's transition to net zero carbon future.Progressive, hybrid working model.Career development through mentoring and training.Corporate Social Responsibility Opportunities.Sports and Social Clubs.Networking opportunities.Credit Union.Access to staff well-being programmes.Generous parental leave entitlements.Strong values-based and inclusive culture.Strong commitment to diversity, equity and inclusion.Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted.22nd November 2024
Note: Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, ******. If you have any queries in relation to this job, please contact ******.

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