Prepare and serve food in compliance with HACCP/Food Hygiene policies. Maintain the highest standards of food safety and hygiene in the work area and any associated areas. Handle multiple roles efficiently and use initiative to address various tasks. Exhibit strong organizational skills and attention to detail while performing duties. Operate tills, coffee stations, food service counters, or assist on the floor as needed. Provide a welcoming and helpful environment for all customers using the services. Mentor, monitor, and support staff to ensure they adhere to company policies, standards, and procedures. Provide guidance and training to new and existing staff, promoting a culture of continuous improvement. Correct staff behavior and performance as necessary, providing constructive feedback to maintain a high level of service and compliance. Assist in receiving and putting away deliveries. Ensure proper stock rotation procedures are followed using the FIFO rule. Adhere to infection control and HACCP policies during food handling and storage. Accurately record necessary information related to food safety and hygiene. Maintain a clean and safe working environment at all times. Follow the prescribed dress code and wear all task-appropriate PPE. Maintain a high level of personal hygiene. Understand and follow fire and disaster plans as well as injury reporting procedures. Adhere to correct manual handling procedures when lifting or moving objects. Report any defective materials or equipment. Comply with all Aramark and hospital policies and procedures, including confidentiality policies. Participate in training and development programs as required. Undertake other reasonable tasks assigned by the line manager to ensure smooth departmental operations. Key Requirements: Strong multitasking ability and the capacity to handle multiple roles efficiently. Good organizational skills and keen attention to detail. Willingness to work across various roles including tills, coffee stations, and food counters. Strong customer service skills and the ability to create a welcoming atmosphere. Experience in mentoring, monitoring, and correcting staff to ensure a high level of service. Knowledge of HACCP, food hygiene, and safety regulations. Ability to adhere to policies, maintain confidentiality, and participate in training programs. Flexibility to undertake additional tasks as directed by the line manager. This role requires a proactive and adaptable individual with a focus on staff development, food safety, hygiene, and customer service, contributing to the smooth and efficient running of the retail shop.
