Job DescriptionAbout PSC Biotech Who are we? PSC Biotech is a leading Biotech Consultancy firm founded in 1996, headquartered in Pomona, California, USA, with global operations in Ireland, India, Singapore, Australia, and the US, serving 350 clients in more than 23 countries worldwide. We provide cloud-based software solutions for Quality Management and Regulatory Inspections, pharmaceuticals contract manufacturing professionals, and metrology services to our clients.
'Take your Career to a new Level' PSC Biotech disrupts the conventional consultancy model by aligning our EVP as one of the unique selling points, which includes the opportunity to work with the most talented cohort of like-minded professionals operating in the Pharma/Biotech Industry. We offer a permanent contract of employment giving exposure to working in top pharmaceutical client sites in a diverse cultural work setting.
Employee Value Proposition Employees are the "heartbeat" of PSC Biotech; we provide unparalleled empowering career development through Learning & Development in-house training mentorship through constant guidance to facilitate career progression. We believe in creating high-performing teams that can exceed our client's expectations regarding the quality of all scalable and business unit deliverables, staying under budget and ensuring timelines for our deliverables are being met.
Role Functions To provide specialist veterinary expertise on all aspects of the company's products and product markets and, in doing so, to actively contribute to sales support, product development, and marketing within Ireland.To be a technical expert for the ruminant product portfolio in order to work with and support territory managers as well as having a good background knowledge of all the company's ruminant products.Priority is given to field-based support in this position; however, support of product managers and their products will still be a requirement.It is expected that approximately 45% of the role will involve sales support, 30% marketing support, and 25% customer enquiries/complaints.In the fulfilment of this position, it is expected that duties will require a reasonable level of attendance at evening and weekend meetings, which may in some circumstances require overnight stays away from home.To provide a support service to external customers, including: answering queries regarding products and large animal health/welfare in general, investigating the background behind pharmacovigilance reports in order to ascertain the level of product causality to be reported to the relevant Competent Authority.To provide support to the territory managers with an aim to contributing to the sales activity, including: calling on customers with Territory Managers, delivering presentations to customers and their clients to detail products and disease, and support at a veterinary and farm level, including as a follow-up to pharmacovigilance complaints and product quality complaints, to aid in the improved and correct use of products.To provide relevant support functions in pharmacovigilance and Product Quality Complaint (PQC) handling, including: recording of reports of Adverse Events or PQCs, triage of reports before case entry into the pharmacovigilance database, coding and assessment of cases in the pharmacovigilance database, release of reports to comply with regulatory and company requirements, entering follow-up information into the pharmacovigilance database and release of these reports for approval to comply with regulatory and company requirements, and to be aware of pharmacovigilance requirements, including legislative and company regulations and guidelines, to efficiently conduct these relevant duties.To provide support to the named product portfolios and Marketing/Product Managers with an aim to defend and grow market share and market presence, including: identifying strengths, weaknesses, opportunities, and threats (SWOT analysis) for the products, collating information from internal and external sources, summarizing and translating this information into differentiating points and position defense, proposing and managing trials to support the products, and liaison with Regulatory Affairs to aid product licensing.To ensure compliance within the APHA / NOAH Code of Practice and the Animal Remedies / Veterinary Medicines Regulations, including: approval of material relating to the named product portfolio, ensuring it is consistent with all requirements, defending any challenges from competitors and, if necessary, representing the company at any hearing, monitoring competitor activity and challenge of breaches, initiating necessary correspondence and progressing to a satisfactory conclusion.To provide the company with comprehensive in-house technical training at various levels to ensure that all staff are trained to their necessary level on the large animal products and markets.To provide external communication at a technical level for the company, including: technical representation at relevant meetings, congresses, and exhibitions in order to promote the interests of the company amongst key industry influencers and opinion makers and to enhance the company's brand profile in the industry, and presenting trials and providing written material or verbal presentations where required.To develop networks of benefit to the company, including: liaising with stakeholders regarding the future development of product markets, both in Ireland and other countries, developing working relationships within the Irish agricultural industry, and development of relationships with key academic institutions and diagnostic companies, e.g., Universities, Diagnostic Laboratories, etc., in order to keep the company at the forefront of developing technologies.Major challenges of the role are:
To accurately perceive and assess strategic opportunities for the company to support sales activity and actively input into commercial development.To provide a sound technical product servicing function, efficiently dealing with clients' queries and complaints and balancing the best interests of the company with those of the client in the most cost-effective and yet ethical manner.To achieve the most effective allocation of time to the various accountabilities within the job holder's remit.To ensure all company literature reflects a true and accurate technical representation of the products and activity of the company, promoting the company and its products to all customers in an ethical and balanced way.RequirementsStrong Planning and Organising skillsIn-depth knowledge of the veterinary marketIn-depth knowledge of pharmacovigilance legislation and guidelinesWide-ranging and sound communication skillsAbility to work well within a high-performance team structureAbility to work under pressure to deadlinesSound interpersonal skills for dealing with a wide range of people in a variety of situationsAbility to communicate (verbally and in writing) clearly and succinctlySelf-starter with drive and focusSound commercial acumen with high levels of integrity and trustworthinessSound IT and software skillsEducation & Qualifications Registered veterinary practitioner with at least three years' experience in general practice with a relevant Industry Qualification.
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