If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.About MarketStar:In everything we do, we believe in creating growth, for our clients, our employees, and our community.
For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions.
We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs.
We provide service and support to our communities through the MarketStar Foundation.
Our exceptional team is the cornerstone of MarketStar's accomplishments.
We are proud of our award-winning workplace culture and to be named a top employer in our industry.
These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide.
From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.
About Our Client:Our client is one of the largest players in the hospitality space, acting as a broker for 250 million happy customer transactions every year and turning over more than $10Billion in revenue in 2024.
This a household brand in the top 1,000 organisations in terms of revenue, listed as a Forbes Global 2000 company and featured in the TIME World's Best Companies of 2024.
The potential in this project for a successful candidate is truly substantial!
Location: Leopardstown, Dublin 18 – HybridWhat will you do?
Manage client relationships and day-to-day engagement and as the main point of contact for client stakeholdersHire and recruit new talent as neededCoach, support and enable a diverse team across multiple disciplines and workflows including Team Leaders, Inside Sales Reps, Customer Onboarding, QA and BI.Create and implement systems and processes to measure quality, effectiveness and productivity of the teamCreate and implement systems and processes that drive efficiency and performanceReport on forecasting, performance to goal, trends, blockers and opportunitiesCollaborate with Program Director, Training and Quality teams to identify strategies, and processes to achieve increased revenue goals, improved conversion rates and faster moving pipelinesPrepare and conduct weekly and monthly business reviews with clients and be a key contributor to quarterly business reviews with clientsSet team goals in partnership with analytics team and the clientOversee team performance to goalsManage, coach and mentor team leaders to ensure optimal performanceDevelop and implement strategies that drive employee engagement, performance and retentionMaintain staffing optimization through deliberate hiring practices, employee retention, performance planning, and disciplinary actionContinuously increase the effectiveness of the team, recognizing opportunities for creating new systems, structures, and processes.Maintain staffing optimization through deliberate hiring practices, employee retention, performance planning, and disciplinary actionCollaborate frequently within the MarketStar ecosystem including your Director and VP, Business Intelligence, Talent Solutions, Talent Acquisition, and MarketStar FoundationIdentify strategic initiatives to grow and adapt the program to market conditions and client needs alongside your client contacts with a focus on increasing team sizeProactively gather market insights through qualitative and quantitative data analysis to share with the client and drive increased performanceWhat will you need to succeed?5+ years in a revenue-focused discipline with3+ years management/team leader experience and good track record in driving resultsBA Degree/ Undergraduate degree or equivalent experienceExceptional skills in communication and presentationExperience managing client expectations and ensuring high levels of client satisfactionStrong sales aptitude skills, solutions oriented with a passion for the customer and the customer experienceHighly collaborative and results-oriented with proven success in sales attainment and ability to excel in a team environmentSelf-reliant, adaptable, decisive, and professional; able to effectively multi-task in a dynamic environmentFluent English Speaker plus additional native language requirements as neededProficient in basic computer skills, Microsoft Office, GSuite, and general sales tools such as CRMs.Ability to analyze sales and pipeline data to understand how and where to drive performanceAbility to resolve conflictAbility to partner with support functions and other departments for winning outcomesHigh confidence and ability to quickly build trust with and coach direct reportsStrong organization and time management coupled with the ability to multitask and work under pressureStrong attention to details and follow-throughStrong coaching skillsExcellent written and verbal communicationHighly collaborative and highly organized individualAbility to work to deadlinesWhat we offer:In our commitment to our "We Care" value, we believe in providing employees with valuable mental and physical well-being benefits including: Comprehensive VHI Health cover from day one Structured training & career development opportunities Education reimbursement Paid birthday leave Child/Dependent care reimbursement Personal Hardship Loan Program Mental health and 24/7 employee assistance program Bike To Work Scheme / Taxsaver Leap Card Scheme Top-performer and tenure awards