From our first store in the 1960s, a little Taunton shop with great clothes and even better prices, to an omnichannel business serving millions of customers… we're New Look.
Our purpose is always to inspire That New Look Feeling and we believe that starts with us. Our values motivate us every day: we play to win, we're customer-obsessed and we work as one.
Job DescriptionJob Title: Store Manager
Area of Business: Retail
Reporting to: Territory Leader
Direct Reports: Store Team/Management
Job PurposeAs a Store Manager, you will be responsible for delivering Omnichannel acquisition and the customer experience within your customer catchment/geographical area of accountability. You will provide leadership to your respective store team to make a positive difference to our customers, teams and profitability. The role is fully accountable for fostering an inclusive culture that is aligned to our brand values: Customer Obsessed, It Starts With Me, Play to Win and We Are One.
Accountabilities & ResponsibilitiesCUSTOMERDeliver Customer Acquisition by growing the stores customer base and leveraging the data it provides.Create a seamless Omnichannel Customer journey within store and ensure our customers feel like they are shopping with one brand, whether in store or online.Coach the team on YATD techniques, regularly observing and providing feedback to ensure they are giving advice and recommendations that our customer trust, giving them the confidence to play with styles and ideas in fashion.Create inspiring visual journeys in store, tailoring layout, merchandising, windows and mannequins to reflect the local market and customer.Ensure the Service Promise of Easy/Smile/Care is part of the in-store ethos and led by the management team.Proactively capture customer feedback through VOTC and act upon the opportunities it highlights to deliver best in market experiences.Ensure all KIND initiatives are embedded (backhauling, carrier bags, waste management etc) to deliver on our KIND values.Ensure effective deployment of the team so that our customers' needs are met.Recognise team members for delivering a fantastic customer experience share successes are Territory wide.Actively support our charities and communities to ensure positive local impact in the areas in which we operate.TEAMDrive a culture of diversity and inclusion; this is foundational to how we recruit, develop and retain our teams.Create an environment in which team engagement is optimised, feedback is sought and acted upon, and well-being initiatives are led by the Management Team.Role model our Values and ensure our teams work with them in mind.Seek out opportunities for self-development - this is as important as that of your teams.Effective resourcing and scheduling, to underpin operational success and strong team engagement.Coach and develop a team of high performing Omnichannel advocates who's focus is to deliver a great experience for our customers.Identify our top talent and support with their development to ensure we retain best in market and create clear career pathways for our teams, along with Territory succession.Ability to lead through change with great communication skills and a willingness to adapt at pace in a changing environment.Create a diverse learning environment for all, that inspires #TheNewLookFeeling, supporting the colleague life cycle by enabling all colleagues to grow and develop.Create a culture that rewards and recognises strong individual and team performance, whilst strengthening our Employee Value Proposition.Regular and effective communication with team, stakeholders and colleagues – this is fundamental to driving success.Awareness of key people policies and procedures to allow performance issues to be proactively identified and managed.Ensure your team are fully trained to keep the store environment safe for our customers and colleagues by understanding their responsibility to follow all H&S procedures.GROWTHA strong awareness of business targets and OKR measures is essential, along with a determination to succeed in the short and long term.Execution of Trade Activity is always delivered to a high standard, with conversion opportunities maximised and markdown reduction a key focus.Deliver strong visual execution, combined with efficient and effective operational processes to ensure opportunities for sales growth are maximised.Ensure your team keep up to date with everything New Look has to offer so they can recommend our products and services in a genuine and authentic way, driving store performance and brand awareness.Use omnichannel customer data, commercial data and local knowledge to inform decision making.A willingness to share successes and actively collaborate with NL colleagues to drive the business forward is essential.Understand how to drive our key strategic growth areas and deliver the same standard of operation and visual execution in our NL Concession locations as well as our core estate.Actively engage with all relevant stakeholders, both internal and external, to support with driving store performance.Ensure the 'Standard Operating Procedures' are consistently followed by the team to protect our brand and maximise efficiencies.Actively deliver profit growth by maximising sales opportunities and showing a can-do attitude to minimising costs.Deliver exceptional legal and operational compliance at all times, and ensure your team understand their roles and responsibilities.Effectively manage payroll spend within budget and company guidelines. Ensuring resource is planned in advance to deliver store operations with a degree of flexibility to react.Why New Look?The amazing people, the fashion – there are so many reasons to love working at New Look. We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals.
You'll also receive these amazing benefits, to name only a few:
Monthly 25% off privilege vouchers for family and friends to enjoy.Season ticket loans.Apply now to find out more! We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we're keen to discuss this with you in line with the output needed for the role.
Please ensure that your CV is in simple format e.g. Microsoft Word when applying using your CV to ensure smooth application process.
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