POSITION SUMMARY: Built on the Salesforce non-profit cloud but heavily customised to the organisation's specific needs.
The system is used to gather information and enable quality assurance processes for funding to approximately 350 project teams each year in 50 countries across the world.
The system, which has over 500 users, is currently (2023-2025) undergoing a major overhaul with a view to streamlining grant management.
Technical support in this further development of the system is being provided by a firm of external consultants with Salesforce expertise.
MissionLinks also uses the CONGA application to support document generation and more complex data analysis.
The System Administrator will have overall responsibility for the ongoing maintenance and oversight of MissionLinks while also supporting the development and introduction of the new grant management system (GMS).
The System Administrator will also support staff and members by providing training, support, and guidance on using the MissionLinks system, both existing and new.
The System Administrator will liaise with a member of the overall Admin Team who also provides support with some MissionLinks system administrator tasks.
KEY RESPONSIBILITIES: System AdministrationTake overall responsibility for the management and maintenance of the MissionLinks system, including:Enhance and manage custom objects, fields, workflows, and viewsMaintain data integrity through database maintenance tasksProvide user support as required to staff and membersDevelop and deliver user training materialsManage a MissionLinks ticketing system to support in-house staff with system issues/queries and address data integrity issuesMonitor and report MissionLinks system usage, proactively gathering feedback from users and modifying the system to increase benefits and usabilityManage the profiles of system users, adhering fully to security protocolsManage the allocation of Salesforce licensesMaintain documentation on MissionLinks processes and workflowsSupport for System DevelopmentsLiaise with external service providers on modifications to MissionLinksSupport sandbox-based testing and related issue logsEnsure that system administrator manuals are kept up-to-date in light of any changesCoordination of Cross-team Solutions GroupCoordinate the cross-organisational working group (MLSG – MissionLinks Solutions Group)Train and enable all staff to create, maintain and customise analysis reports and dashboardsSupport staff in the updating and usage of CONGA-based analysis reportsAdvisory Support on Office IT systemsAdvise on measures to ensure staff have adequate equipment to carry out their workGeneralWorking flexibly and undertake any other tasks and responsibilities in support of the overall work, as may be assigned by the line manager or the CEO.Contributing to cross-organisational initiatives, as requiredWorking in a professional manner upholding the values and cultureSKILLS AND ATTRIBUTES Essential Salesforce Certified System Administration qualificationProven Salesforce Administration experience, minimum three yearsExcellent communication and user support abilitiesExperience in report development and capturing functional requirementsAbility to work to deadlinesAbility to prioritise multiple demandsAbility to work well in a teamA high degree of self-sufficiency and initiative, and the ability to innovateDesirable: Proficiency in data integration tools, including use of interfaces such as CONGA, and Salesforce customizationAdvanced user of Excel including data modelling (transforming raw data to analysis) and other Microsoft packagesBA/BS or Masters in Computer Science or related fieldREPORTING The System Administrator will report to the Organisational Change Manager.
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