Business Support, Customer Service (Entry)
Job Type: Full-time
ESB is a purpose led company striving to create a brighter future for the customers and communities we serve, leading the transition to reliable, affordable, low-carbon energy. Today, we operate one of the most progressive electricity systems in the world, with activities spanning electricity generation, transmission, distribution and supply in Ireland, Northern Ireland and Great Britain, and an international energy consulting business.
With almost 8,000 employees we invested €1bn in infrastructure last year, contributed over €2bn to the economies we operate in and distributed over €2m across a range of community initiatives. This requires us to bring the best of our capabilities together to deliver innovative and value-driven solutions that enable our customers to live low-carbon lives. ESB strives to foster an effective and inclusive culture where people engage, challenge and feel connected to our purpose, colleagues, customers and community.
Position Description Schedule Support Centre is a key business function responsible for the operation of the Optimised Scheduling System in ESBN ensuring a consistent flow of work and dynamically managing the schedules for all Network Technicians availing of the service. The SSC is also responsible for planning, managing and scheduling metering work programmes such as Pay As You Go metering processes, smart metering, microgen, and PR approved meter exchange programmes. Supporting electricity suppliers, maintaining key IT systems such as Click Schedule are also key business functions managed within the SSC.
Key Responsibilities Maintaining Click SchedulesLiaising with NT's, Customers, Suppliers and other ESBN functionsSupport the delivery of PR5 approved meter exchange programmesAbility to work to tight deadlines and deliver results in a timely mannerSupport the strategic objective of automated schedulingExperience and Qualifications Work in accordance with agreed guidelines, policies, and proceduresProvide excellent customer service to all stakeholdersWork well with other team members and actively participate in achieving team objectivesExcellent communication and interpersonal skillsMaintain knowledge and skills to carry out full range of dutiesAbility to work and share knowledge and competencies openly within team structureDemonstrate flexibility and adaptability to changeAbility to learn on the job and develop new skillsSelf-motivated and capable of problem solvingExperience of working in a customer focused environmentMS EXCEL knowledgeExperience of SAP IS-ULocation Wilton, Cork
Reporting to The successful candidate will report to the Team Leader, Schedule Support Centre
Why ESB? Opportunity to lead Ireland's transition to net zero carbon futureProgressive, hybrid working modelCareer development through mentoring and trainingCorporate Social Responsibility OpportunitiesSports and Social ClubsNetworking opportunitiesCredit UnionAccess to staff well-being programsGenerous parental leave entitlementsStrong values-based and inclusive cultureStrong commitment to diversity, equity and inclusionGreat team environment working to our Core Values: Courageous, Caring, Driven and TrustedStarting from €31,200 per annum
Note: Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, ******
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Your application will be held in reserve for 6 months should you be suitable for the role.
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