Ready for Takeoff?
If you're fueled by passion for the sea logistics sector, and you're on the lookout for an exciting opportunity in Cork, your search ends here!
Don't miss out—apply for this position today!
Your RoleThe Sea Logistics Customer Care Manager plays a pivotal role in overseeing and enhancing the local customer management, people management, and Sea Logistics P&L.
The successful candidate will be responsible for implementing the Customer Care strategy at the local level, as defined by the National Sea Logistics Manager.
Your ResponsibilitiesProvide leadership and direction to the Customer Care Location team.Take ownership and ensure the implementation of a Customer Care strategy.Guide and support the local field sales.Ensure close cooperation with Branch Management as well as Operations Sea Logistics manager for optimized customer experience.Actively manage interfaces and information/knowledge exchange between the CCL and OCC teams.Focus on the continuous improvement of customer service processes.Focus on customer retention engagement of the allocated customer portfolio.Ensure service excellence through ensuring the CCL team has a high level of forwarding and market knowledge to support the Care Team in resolving customer complaints.Your Skills and ExperiencesStrong experience in a similar role.Excellent communication skills and ability to escalate internally in a correct manner.Native or at least C1 level of English skills are crucial.Highly proficient in Microsoft Office (Excel, Word and Outlook).Preferable to have excellent multimodal Freight & Logistics understanding.Good Reasons to JoinA career path at Kuehne+Nagel Ireland is fast-paced and exciting, with opportunities for growth and learning; internal advancement is encouraged throughout the organisation.
We are a Great Place to Work for the 11th consecutive year, reflecting the culture amongst our amazing teams who strive to go above and beyond every day.
We pride ourselves on Diversity & Inclusion.
We love to reward our employees even more and below are some of our excellent offerings in our generous Benefits package:
Annual Salary reviewBonus/Profit ShareGenerous Annual Leave allowances – including additional Birthday & Wellness dayAdditional Service DaysPaid Sick LeaveCompany PensionHealthcare planBike to work schemeTax Saver Travel SchemeFinancial Advisory initiativesPaid Family leavesRecognition AwardsEmployee Assistance ProgramWellbeing support
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