Security Officer

About Us Apleona Ltd. is committed to delivering high-quality security services. We are looking for an enthusiastic and efficient Security Officer to join our team and ensure exceptional service delivery for our clients. Role Overview As a Security Officer, you will oversee the day-to-day operations of security services, ensuring a high level of customer satisfaction and service quality. Key Responsibilities Security Management: Oversee daily security operations and team development. Customer Satisfaction: Maintain high levels of customer satisfaction and service quality. Communication: Establish and maintain effective communication with colleagues and clients. Client Contact: Serve as the main point of contact for security-related services. Service Compliance: Ensure compliance with the Site Service Level Agreement and Service Specifications. Training: Conduct induction and on-the-job training for security staff. Recruitment: Assist in recruiting security employees. Staff Management: Organize relief/holiday cover and manage staff absences. Monitoring: Monitor site activities, visitors, CCTV, and alarm activations. Customer Care: Provide excellent customer care and general administrative support. Access Control: Manage access control, including vehicle registrations, searches, and ID issuance. Patrols: Conduct regular patrols of the premises. Reporting: Complete daily and monthly reports as required. Additional Duties: Perform ad-hoc tasks as assigned by the Contract Manager. Qualifications and Experience Valid PSA Licence Minimum of five years relevant experience Strong administrative and clerical skills Proficient in MS Office, particularly Excel and Word Strong analytical skills and attention to detail Full clean driving license Skills Excellent organizational and administrative skills Strong IT and computer skills Strong customer service principles and practices Why Join Us? Be part of a dynamic team dedicated to excellence in security services Opportunity for professional growth and development Engage in a role that values customer satisfaction and high-quality service delivery Working Pattern: Friday, Saturday & Sunday 07:00 - 19:00