Selling Partner Support Associate - Dutch speaking - Work from homeJob ID: 2809137 | Amazon Ireland Support Services Limited
SHIFT REQUIREMENTS: Rotating shifts Sunday - Saturday, ranging from 7 AM to 10 PM depending on role.
WORK LOCATION: This is a virtual home based role. Permanently working from home from any province in Ireland. You MUST be located in Ireland.
Empower global sellers and shape the future of e-commerce from the comfort of your home. Join our diverse team and make a real impact on Amazon's marketplace ecosystem.
At Amazon, we're passionate about helping entrepreneurs succeed. As a Selling Partner Support Associate, you'll play a crucial role in supporting sellers and vendors worldwide, fostering their growth on our platform. You'll collaborate with a diverse team, solve complex challenges, and contribute to the success of businesses of all sizes.
About the RoleIn this virtual position, you'll be the bridge between Amazon and our selling partners, providing expert guidance and support across multiple communication channels. You'll have the opportunity to:
Resolve seller and vendor inquiries via phone, email, and chatNavigate various software tools to research and address complex issuesCollaborate with internal teams to improve processes and enhance seller experiencesDevelop deep knowledge of Amazon's marketplace ecosystem and policiesKey Job ResponsibilitiesAs part of your role, you will:
Support Amazon's selling partners in resolving issues via phone, email, and chatManage high volumes of communications efficiently and effectivelyIdentify customer needs and provide tailored solutionsEmbody Amazon's customer-centric approach in every interactionBuild positive relationships with sellers and vendorsMeet productivity and quality targets while maintaining high standards of serviceAny other duties and special projects as directed by management in keeping with the employee's skills and experienceA Day in the LifeYour typical day might include:
Answering calls from sellers seeking guidance on listing products or resolving account issuesResearching and responding to email inquiries about Amazon's policies and proceduresCollaborating with team members via video chat to solve complex seller problemsParticipating in virtual training sessions to stay updated on new features and best practicesIdentifying trends in seller inquiries to suggest process improvementsAbout the TeamJoin our Amazon family in Ireland! We offer:
A diverse, multicultural, and global team environmentOpportunities for career growth and developmentPrivate healthcare planFlexible remote work options (up to 10 working days per year outside Ireland)Access to Amazon community and affinity groupsBASIC QUALIFICATIONSProficiency (C1/C2 level) in English and DutchPrevious customer service experienceIntermediate technical skills with Windows, Microsoft Office, and online collaboration toolsPREFERRED QUALIFICATIONSExcellent communication and listening skillsAbility to empathize and build rapport with customersComfort working in a fast-paced, metric-driven environmentStrong problem-solving and multitasking abilitiesEnthusiasm for learning and adapting to new technologies and processesAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/content/en/how-we-hire/accommodations.
Posted: April 23, 2024 (Updated about 1 month ago)
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