Title: Senior Application Support AnalystRequisition ID: 211511
Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.
Role Overview:
The successful candidate will act as a Senior Support Analyst for the Fixed Income Technology group with a primary responsibility of providing day-to-day production support to critical application systems.
This involves working with multiple stakeholders within the Fixed Income area and instituting best practices to provide seamless production support.
As a Senior Support Analyst, you will: Manage day-to-day support of critical Fixed Income applications in Europe.Engage directly with business users to understand ongoing issues and provide technical resolution to minimize client impact.Champion ITIL service management principles and promote them within the group.In addition to the above, the role also offers continuous engagement in the delivery of local, regional, and global technology projects.
The successful candidate is therefore expected to forge strong relationships with the front office business, global BA and development teams, infrastructure partners, and vendors.
What You'll Do: Drive Front Office Support Application Globally:
Lead day-to-day production support of business-critical front office Fixed Income application systems.Support processes and applications that will ensure the platform remains resilient and efficient, collaborating with developers and BAs on future enhancements and the development of new applications and product offerings.Analyze and resolve complex issues in distributed environments, often working in close collaboration with global teams.
Evaluate and recommend enhancements/changes to existing processes.Occasionally work outside traditional business hours and weekends to support weekend changes/releases.Work with technology and business stakeholders to understand key process flows/pain points and come up with tactical/strategic solutions to resolve them proactively.Additional Activities:
Act as a Business Analyst for technology initiatives and projects impacting Fixed Income applications.
Perform assigned responsibilities in a professional manner, and in accordance with company policy.
What You'll Bring: Excellent working knowledge of Front Office Fixed Income business/applications and technologies used.Experience in supporting Front Office Fixed Income trading systems and end-users.Experience in supporting ION MMI and/or Anvil, ION SysAdmin.Exceptional data analysis skills and ability to follow data flows/processes.Solid understanding of financial markets and products, particularly Fixed Income products: Bonds, swaps, Repo.A strong focus on client service and delivery.Knowledge of IT project & development lifecycles (SDLC) within Investment Banks.Excellent organizational, facilitation, and communication (verbal & written) skills.Interested?
If your experience is closely related but doesn't align perfectly with every qualification, we encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!
What's in it for you?
Scotiabank wants you to bring your best self to work – and life, every day.
With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.
Location(s): Ireland : Leinster : Dublin
Scotiabank is a leading bank in the Americas.
Guided by our purpose: "for every future", we help our customers, their families, and their communities achieve success through a broad range of advice, products, and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone.
If you require accommodation during the recruitment and selection process, please let our Recruitment team know.
Candidates must apply directly online to be considered for this role.
We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
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