Job Description:Senior Business Analyst, Customer Solutions The RoleAre you interested in serving the needs of millions of customers at Fidelity's Workplace Investing, by building the best-in-class digital experience that helps them in financial planning, investing, and retirement solutions?
As a Senior Business Analyst in Fidelity's Workplace Investing Customer Solutions Chapter in our Workplace Digital domain, you will be a member of an Agile squad in the Digital Shared Services product area responsible for crafting an engaging experience for our clients. Day to day, you will work closely with a team of cross-functional and dedicated squad members (product, technology, legal, compliance & risk partners) responsible for delivering specific business goals.
In this role, you will work with your squad to provide effective product partnership through communication, risk mitigation, quality assurance, effective delivery and build strong working relationships across the organisation. As a Senior Business Analyst, you must be a highly motivated self-starter with a sense of ownership, attention to detail, and be an effective liaison between stakeholders and your team.
The Expertise and Skills You BringIdentify and document business requirements, current and future states, and provide constructive feedback for future process improvements. Experience with workflow design, data analysis, data visualization, and impact analysis. Familiar with the Agile methodology concept and experience in agile tools such as Jira, Confluence, Mural or similar Agile backlog management tools (training is available). Define epics, user stories, acceptance criteria, facilitate story refinement sessions, and demo sprint deliverables. Lead the daily Scrums, Sprint Planning Meetings, Release Planning, Sprint Reviews and Retrospectives. Perform end to end Business Acceptance Testing and ensure the traceability of test cases. You take initiative to communicate issues/client feedback with Squad Leader/team and resolve issues in a timely manner. Strong written and verbal communication skills, including the ability to summarize and interpret information to influence key stakeholders such as Subject Matter Experts and Business Partners. Manage dependencies across teams and work on multiple projects simultaneously. Proven leadership by mentoring peers and showcase critical thinking by managing conflicts within teams. 5-7 years transferable experience. Bachelor's degree preferred.
The TeamWI Customer Solutions provides the WI Agile organisation with business analysts and consultants. The Customer Solutions team is responsible for helping the business achieve results. Our role is to turn business objectives into useful plans and solutions that deliver outstanding customer value.
Company OverviewFidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organisations in delivering benefits to their employees. And we provide institutions and independent advisers with investment and technology solutions to help invest their own clients' money.
Join UsAt Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award, we have been recognised by our employees as a Best Place to Work in 2023. And you don't need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you've always imagined.
At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we're calling "Dynamic Working."
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to ******, or by calling 800-835-5099, prompt 2, option 3.
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